topic Re: pan & zoom windows blank in Arlo

pan & zoom windows blank

shack01 — Wed, 28 Sep 2016 20:56:18 GMT

Trying to adjust the view from my cameras. Two of the three have no picture in the Pan & Zoom window even after trying to refresh using the camera icon in the upper right. The third camera Pan and Zoom works as expected.

Re: pan & zoom windows blank

jguerdat — Thu, 03 Dec 2015 13:05:42 GMT

Interesting. This has been reported here and to support via trouble tickets. I didn't know it was camera-dependent. Any chance the firmware on the cameras varies?

Re: pan & zoom windows blank

shack01 — Thu, 03 Dec 2015 20:13:21 GMT

All three cameras have the same Firmware: 1.2.2688

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Re: pan & zoom windows blank

JamesC — Fri, 04 Dec 2015 18:44:03 GMT

Our engineers have tested and resolved this issue and plan to deploy the fix as soon as possible (likely today or by the end of tomorrow). We appreciate your patience and understanding in this process.

Thank you,

JamesC

Re: pan & zoom windows blank

Deckard4150 — Fri, 04 Dec 2015 21:35:18 GMT

Is this for the same issue with pan and zoom not responding when I click the camera icon?

Re: pan & zoom windows blank

jguerdat — Sat, 05 Dec 2015 13:10:53 GMT

Yes. And I just tested - it works fine now!

Re: pan & zoom windows blank

shack01 — Thu, 10 Dec 2015 22:02:23 GMT

Mine is also working as expected now. Thanks to the Arlo IT folks for fixing this so quickly. Now if we can just get Arlo to text alerts as well as e-mail we'll really be set !

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Re: pan & zoom windows blank

jguerdat — Fri, 11 Dec 2015 02:36:27 GMT

Hmph. Mine stopped working again. Anyone else?

Re: pan & zoom windows blank

jguerdat — Fri, 11 Dec 2015 12:56:36 GMT

And today they're fine...

Re: pan & zoom windows blank

quamee — Tue, 15 Dec 2015 02:50:39 GMT

I have had my system for only 3 days now and after reading the posts on updating the picture I was able to update two of three. The third camera, same Firmware1.2.2688 as other will not update. Any suggestions?

Re: pan & zoom windows blank

quamee — Tue, 15 Dec 2015 03:22:26 GMT

NM. After about the 30th click it did finally update the snapshot.