topic Firmware update issue with wmb3010 r2 in Arlo

Firmware update issue with wmb3010 r2

metecataloluk — Sun, 05 May 2019 14:12:52 GMT

Hi There,

I couldnt able to update base unit to latest firmware. I stuck on a update loop without any success. I have already check possible solution form support and community website, none of those have worked. Could you someone assist to solve this issue?

Thanks in advance

Re: Firmware update issue with wmb3010 r2

jguerdat — Sun, 05 May 2019 14:27:34 GMT

One workaround that seems to work well is to (falsely) add a new camera. You don't actually need a camera, just start the process. One of the first steps is to check for firmware updates for the base which should work. Once updated, just cancel the camera installation process.

Re: Firmware update issue with wmb3010 r2

adocorp — Sun, 05 May 2019 16:53:03 GMT

Call Arlo support and ask for an RMA.. I wasted hours of my time talking to support troubelshooting and got no where. Finally a L3 engineer said The basestation was in a loop and could not update to latest firmware. I got the new basestation and was able to update to latest firmware. Now I have other Arlo issues. again and again