topic Re: All cameras go off line in Arlo

All cameras go off line

Djjeffa — Sun, 28 Apr 2019 22:12:30 GMT

I have 3 cameras all with new batteries and the farthest one is 30 ft from the base station but for some reason all 3 will drop offline. Ill come home and check my internet and its up but the cameras will all be offline and if I reboot the base it will usually come back online. Any ideal on the cause or fix?

Re: All cameras go off line

mgreivell — Mon, 29 Apr 2019 10:59:29 GMT

offline again. The fixes suggested can't be performed because I am not there.

Re: All cameras go off line

ShayneS — Wed, 01 May 2019 20:23:38 GMT

Hi @Djjeffa

Is it possible the ethernet cable is going bad? have you tried to replace this and test again? Did you reboot your router by chance?

Re: All cameras go off line

Djjeffa — Thu, 02 May 2019 13:18:09 GMT

Thanks for the reply but I changed the cable and rebooted the router many times.

Re: All cameras go off line

ShayneS — Thu, 02 May 2019 23:27:27 GMT

@Djjeffa

When did this issue first occur? Did you happen to move anything close to the base station causing an interference?

Re: All cameras go off line

Djjeffa — Thu, 02 May 2019 21:25:59 GMT

Nothing has been moved. It was down for over a day then recorded 2 events the next day then nothing till I reset it.

Re: All cameras go off line

ShayneS — Thu, 02 May 2019 23:29:00 GMT

@Djjeffa

Have you tried to reboot the cameras by opening and closing the battery door & testing again?

Re: All cameras go off line

Djjeffa — Fri, 03 May 2019 16:37:03 GMT

Done that as well but dont think that would have been the problem because all 3 camera go down.

Re: All cameras go off line

ShayneS — Fri, 03 May 2019 20:07:10 GMT

@Djjeffa

What is the status of the LED lights when this issue occurs?

Re: All cameras go off line

Djjeffa — Mon, 06 May 2019 09:47:37 GMT

I cant get it to act up while im home but if it dose ill let you know.

Re: All cameras go off line

Djjeffa — Fri, 24 May 2019 23:20:14 GMT

So the cameras were down for 3 hrs. All 3 lights on the web one would flicker some times i couldn't get a live view until i logged out and back in.