topic Re: How often does your Arlo base station crash? in Arlo

How often does your Arlo base station crash?

ant — Fri, 22 Feb 2019 09:40:20 GMT

I just noticed the original Arlo's base station crashed and had to be physically powered off and on to reboot it since it wasn't responding for many hours. Even its light status stopped changing. 😞 How often does yours crash and have to be power cycled?

Re: How often does your Arlo base station crash?

jguerdat — Fri, 22 Feb 2019 11:50:44 GMT

I have had several bases and have never had this happen. If it happens again, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: How often does your Arlo base station crash?

ant — Thu, 14 Mar 2019 20:00:47 GMT

I just noticed mine crashed within the last hour. I even had a power outage on Monday for a few hours so it had a recent power cycle. 😞

Does Arlo still support it from early 2015 if I ask them?

Re: How often does your Arlo base station crash?

jguerdat — Thu, 14 Mar 2019 20:34:55 GMT

Support, yes. Replacement, no.

Re: How often does your Arlo base station crash?

ant — Sun, 14 Apr 2019 19:19:38 GMT

@jguerdat wrote:

Support, yes. Replacement, no.

Ah OK. Thanks. It crashed again yesterday when I noticed its base station was offline and only power green light was on. Arlo Pro 2 system was still working.

Re: How often does your Arlo base station crash?

ant — Thu, 18 Apr 2019 16:40:38 GMT

And again about a hour ago, but with 2 Pro. Argh!

Re: How often does your Arlo base station crash?

jguerdat — Thu, 18 Apr 2019 18:16:01 GMT

Maybe it's a bad base or power supply. Fighting with hardware problems ain't worth it. Use the warranty, if available, or buy a new base with return privileges.

Re: How often does your Arlo base station crash?

micmac51 — Fri, 03 May 2019 09:01:56 GMT

my base with 2 Arlo Pro 2 crashes every 2 or 3 hours if I connect to it a Toshiba 2 Go USB drive, FAT 32 formatted. The video get saved ok but it keeps crashing all the time. This drive otherwise works fine. Anybody has experienced crashes with a USB drive ? What can I do ?

Re: How often does your Arlo base station crash?

jguerdat — Fri, 03 May 2019 13:22:34 GMT

I wonder if it's a power draw issue for the drive. I've used powered drives and thumb drives with no issues.

Re: How often does your Arlo base station crash?

asl3312 — Sun, 05 May 2019 17:23:31 GMT

Mine has crashed once so far in a month of use. I now have the basestation plugged into a smart plug that I can switch remotely from anywhere incase it happens again.