topic Re: Arlo haven't been used for several days. Stuck on firmware update. in Arlo

Arlo haven't been used for several days. Stuck on firmware update.

tansh — Thu, 25 Apr 2019 18:11:20 GMT

My Arlo cams haven't been usable for several days now, when I launch the app it says I need to update the base station firmware first. Clicking the firmware update helps to initialize the action but it never happened to me I seems to complete successfully. Sometimes it toggles between saying the firmware is Up-to-date and Getting Information. I've tried restarting etc but nothing seems to work.

Re: Arlo haven't been used for several days. Stuck on firmware update.

brh — Thu, 25 Apr 2019 18:11:31 GMT

@tansh,

Try to remove the power from the base station for a couple of seconds and power it up again. This allows the base to reboot and clear out any corrupted firmware issues. If that doesn't work, contact customer support.

Brian

Re: Arlo haven't been used for several days. Stuck on firmware update.

jguerdat — Fri, 26 Apr 2019 13:41:43 GMT

Another thing that works for some is to start adding a new camera that doesn't actually exist. There will be a check for firmware for the base - let it happen. Once that's complete, just cancel the rest of the install.

Re: Arlo haven't been used for several days. Stuck on firmware update.

tansh — Wed, 01 May 2019 10:44:24 GMT

Thanks! This did the trick, finally