topic I can't resync my camera's after they went offline in Arlo

I can't resync my camera's after they went offline

xduyck — Thu, 25 Apr 2019 20:26:49 GMT

Hi, just right now all camera have lost contacted with the base station and show off line. When trying to sync up with the base station again ( even taking the batteries out ) I just get the orange leds and not the blue ones any more. any advise as I have tried everything

Re: not being able to sync camera's

ShayneS — Thu, 25 Apr 2019 20:27:35 GMT

Have you tried to remove the cameras from Settings > My devices > Re-add and test again.

Re: not being able to sync camera's

xduyck — Mon, 06 May 2019 08:23:02 GMT

Hi,

I have tried whatever and nothing seems to work.

I have unplugged the bases station for 8 hours and removed all batteries from the camera's.

I go trough the procedure like I have done in the past but all 5 camera's start blinking orange during the search process ?

Re: not being able to sync camera's

jguerdat — Mon, 06 May 2019 12:57:05 GMT

WHat are the LEDs on the base showing? If the Camera LED is solid amber, you have to claim the base first.