topic Re: Media Server connection issue in Arlo

unable to connect to media server and no motion detection

aaronawk — Sat, 20 Apr 2019 16:27:12 GMT

hello, i'm not sure where to go for help. i've been troubleshooting for hours and also have looked extensively online for help. our cameras are not working at all, no motion, no going live. i've reset the arlo base, removed batteries, reset wifi, removed a device and then added it back. NOTHING HAS WORKED. firmware version is 1.3.314 and there are no available updates. we bought our cameras a few years ago so I believe we have the original Arlo wireless cameras.

Arlo app won't load live feed. Can view library clips just fine but switch to devices just loads

Lwilkes2010 — Fri, 19 Apr 2019 21:45:29 GMT

Arlo app will not load live feed of cameras. I can view the library clips just fine, but when I switch to devices so I can see what it is currently looking at it just spins and spins. I have restarted my phone, hit the sync button on the base station, and logged out and into my account. Nothing is working.
Thanks in advance for any help!

Media Server connection issue

JustJeff2 — Fri, 19 Apr 2019 14:47:00 GMT

HW Version VMB3500r4 Firmware 1.12.2.0_2790 Today I am receiving messages when attempting to connect to cameras: "There was a problem establishing a connection to the media server". I've restarted the base unit twice remotely (I am currently not near the base unit) and attempted to turn off/on individual cameras to no avail. Home WiFi was reporting no issues when I left this morning. Help?

Re: Arlo app won't load live feed. Can view library clips just fine but switch to devices just loads

Roadkillav8r — Fri, 19 Apr 2019 21:45:53 GMT

I can’t get mine to live feed either. It’s also not very sensitive to motion. On 100% I have to jump up and down in front of the camera to make it detect any motion. So far I’m less than impressed.

Re: Media Server connection issue

abebaby24 — Fri, 19 Apr 2019 18:51:24 GMT

me too, they could not help me. must be their screw up

Now this...!

AmielM — Fri, 19 Apr 2019 19:50:48 GMT

So two of my four cameras don’t work and now... my remaining two and the base station won’t update and this I cannot access them remotely as I am traveling and want to see what’s going on. It keeps getting worse.

Re: Arlo app won't load live feed. Can view library clips just fine but switch to devices just loads

jguerdat — Fri, 19 Apr 2019 21:46:10 GMT

Have you rebooted the base? Are all firmware up to date as well as the app? Have you tried a computer browser?

When setting the sensitivity, are you doing so in your modes and rules? The motion detection test doesn't save anything - it's a test. Read the FAQs here on setting sensitivity as well as best camera positioning.

Does not work

Roadkillav8r — Fri, 19 Apr 2019 20:53:59 GMT

I’m incredibly frustrated. The cameras will not connect live, they will not detect motion unless doing a motion test. If I go to video settings it gives me a live picture to adjust. It doesn’t work, what a bunch of junk. I tried to chat with tech support but chat is not available. I want my money back, I want Arlo to call me.

Re: Media Server connection issue

emonlezun — Fri, 19 Apr 2019 21:44:55 GMT

I continue to get problem establishing a connection to media server. Have reset router and re-synced but still receive message. This started this morning. Help! None of my cameras work.

Re: Media Server connection issue

NerverlandPan — Fri, 19 Apr 2019 22:04:26 GMT

I'm having the same exact problem starting today. I'm assuming the issue is on Arlo's end with this many of us suddenly experiencing the issue.

Re: Arlo app won't load live feed. Can view library clips just fine but switch to devices just loads

Roadkillav8r — Fri, 19 Apr 2019 23:05:25 GMT

I’ve rebooted 3 times, completely deleted and started from scratch twice, and rebooted the router twice. I did finally get it to go live and if you get right in front of a camera and jump up and down it will on occasion detect motion. Not quite what I expected. All firmware for base and cameras are up to date.

Re: Does not work

Brannog — Fri, 19 Apr 2019 23:34:13 GMT

Ditto. They quit sometime after 3:00 AM on 4/19 EST. Incredibly frustrated. I've been using these cameras for the better part of a year to successfully alert when my elderly father-in-law gets up in the night. NetGear should respond...

Re: Does not work

Worknman — Fri, 19 Apr 2019 23:45:18 GMT

(IPad & iPhone App) No live stream, no alerts, no recordings. Basically, the system has internet, the base station is connected, cameras are connected and library files are accessible/ viewable. Everything has been rebooted, including modem & router, batteries removed, cameras synced and eventually Arlo “reset” returned to default settings. Still having same issue. Next, I went to my PC for live stream and it promptly said “Having issue establishing media server”. So, I am convinced that this entire issue has something to do with Arlo...the cameras will not view, therfore no alerts, no new videos and no live stream.

* FYI- If anyone is having issues getting your base station back on line, you will have to remove the base station and then add it back in order to get it back on-line. Go to settings- My device- Remove base station.

Re: Does not work

Brannog — Fri, 19 Apr 2019 23:57:19 GMT

Additional info...

I've reset the base station and re-added the cameras. Neither live video nor motion detection works. Live video does not work on iPhone and it doesn't work on either Chrome or Firefox browsers from a Mac.

Re: Does not work

Brannog — Sat, 20 Apr 2019 00:02:24 GMT

The message I get when trying to view the camera feed(s) from a browser on the Mac is always the same... "There was a problem establishing a connection to the media server."

On the iPhone, there is no error message - simply the spinning activity icon...

Re: Arlo app won't load live feed. Can view library clips just fine but switch to devices just loads

Lwilkes2010 — Sat, 20 Apr 2019 00:05:52 GMT

How do I reboot it?

Re: Arlo app won't load live feed. Can view library clips just fine but switch to devices just loads

jguerdat — Sat, 20 Apr 2019 00:33:38 GMT

Use the Restart selection in Settings, My Devices, your base, if available. Use the power switch on the base. Unplug it and plug it back in.

Re: Arlo app won't load live feed. Can view library clips just fine but switch to devices just loads

adocorp — Sat, 20 Apr 2019 02:05:26 GMT

Not working for the Arlo Pro's as well...

https://community.arlo.com/t5/Arlo-Pro/Arlo-is-no-longer-recording-to-my-library-LIVE-view-failures/...

I escalted this and nothing from them.. They said "engineering is reviewing"...

It has been 24 hours and some customer ARLO are not recording any motion! LIVE view does not work. I am about to throw these Arlo's in the trash and get a Ring or a Blink system. This is complete downtime for us having this issue...

Re: Media Server connection issue

drew222 — Sat, 20 Apr 2019 09:27:13 GMT

Count me in too! Still get motion detection alerts on my phone but no recordings and unable to connect to live stream. Have restarted etc etc etc ... but not go.

Camera Stopped Working

Gambino — Sat, 20 Apr 2019 10:01:47 GMT

My camera dropped offline for no apparent reason after working fine for well over a year. I recharged the batteries and it powers on but it will not sync to the base. I have rebooted my ISP Router, the base, removed the camera as a last resort and now the base will not recognize it at all. When I attempt to sync it the blue light just flashes slowly. I did see other posts with the same issue but no definitive resolution other than replacement.

When I try to email support the link loads and then mysteriously vanishes as I'm typing??? Arlo support is a joke!

Any ideas on fixing the camera or contacting support?