topic Re: Arlo stopped working. Tried to reconnect but app won't find Base Station in Arlo

Arlo stopped working. Tried to reconnect but app won't find Base Station

pcannel2 — Fri, 19 Apr 2019 21:59:57 GMT

My arlo camera was working fine until yesterday it stopped working and I've tried to reconnect it all but the app now won't find the base station I've gone through all the trouble shooting steps but still no joy.

Re: Arlo stopped working. Tried to reconnect but app won't find Base Station

jguerdat — Fri, 19 Apr 2019 22:00:08 GMT

The base should already be claimed so it can't be "found" again. WHat are the LEDs on the base showing? Exactly what have you tried, in detail?

Re: Arlo stopped working. Tried to reconnect but app won't find Base Station

pcannel2 — Fri, 19 Apr 2019 22:00:17 GMT

All the LEDs are green

I removed the base station from my account so if it is claimed how do I add it back ?

I've turned the base station off reset it still doesn't work

Re: Arlo stopped working. Tried to reconnect but app won't find Base Station

jguerdat — Fri, 19 Apr 2019 22:00:28 GMT

If you removed it from your account, it's not claimed. It's like it's new.

A reset is not turning the power off. That's a power cycle. A reset is done using the reset button on the base, near the power switch. Press and hold until the LEDs flash amber. Once it reboots, use the Add Device selection on the Devices tab to claim it. Sync the cameras. Update firmware as you go if prompted.

Re: Arlo stopped working. Tried to reconnect but app won't find Base Station

pcannel2 — Fri, 19 Apr 2019 22:00:39 GMT

All sorted, thank you very much for your help