topic Re: Arlo Camera lost night vision and keeps detecting motion during day. Can't contact customer serv in Arlo

Arlo Camera lost night vision and keeps detecting motion during day. Can't contact customer service

CMW76 — Thu, 18 Apr 2019 17:06:41 GMT

Hello, my camera lost night vision and during the day it constantly detects motion and is recording. I did not change any of the settings. Please advise. Serial No 4N71697F35729. I had the camera for repair already a year ago. Impossible to contact customer service. It seems Netgear is trying to avoid any customer support issues. Many thanks, CW

Re: Arlo Camera lost night vision and keeps detecting motion during day. Can't contact customer serv

jguerdat — Thu, 18 Apr 2019 17:06:52 GMT

https://www.arlo.com/en-us/support/contact.aspx

There are chat and phone options.

Re: Arlo Camera lost night vision and keeps detecting motion during day. Can't contact customer serv

carsoncat — Thu, 18 Apr 2019 18:08:46 GMT

Chat is not available and the solution to all problems by calling support is to reboot everything, unplug everything, change batteries on everything, etc. No real help. Worthless, hard to understand people in BFE.