https://community.arlo.com/t5/Arlo/Receiving-quot-We-are-unable-to-claim-this-device-quot-error-and/m-p/1691789#M65879 <P>Your friend would need to delete the base from their account.</P> <P>You could try and do a factory reset&nbsp;</P> <P><A href="https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values" target="_blank" rel="noopener">https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values</A></P> Thu, 18 Apr 2019 17:04:09 GMT Streak2 2019-04-18T17:04:09Z https://community.arlo.com/t5/Arlo/Receiving-quot-We-are-unable-to-claim-this-device-quot-error-and/m-p/1691786#M65878 <P>I am trying to install this device which I purchased second hand from a friend. I have received the the message “We are unable to claim this device” and can not proceed further with the installation. Are there any troubleshooting processes to complete the installation. Thankyou.</P> Thu, 18 Apr 2019 17:03:58 GMT https://community.arlo.com/t5/Arlo/Receiving-quot-We-are-unable-to-claim-this-device-quot-error-and/m-p/1691786#M65878 Angell69 2019-04-18T17:03:58Z https://community.arlo.com/t5/Arlo/Receiving-quot-We-are-unable-to-claim-this-device-quot-error-and/m-p/1691789#M65879 <P>Your friend would need to delete the base from their account.</P> <P>You could try and do a factory reset&nbsp;</P> <P><A href="https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values" target="_blank" rel="noopener">https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values</A></P> Thu, 18 Apr 2019 17:04:09 GMT https://community.arlo.com/t5/Arlo/Receiving-quot-We-are-unable-to-claim-this-device-quot-error-and/m-p/1691789#M65879 Streak2 2019-04-18T17:04:09Z