topic Re: No status in Arlo

Arlo Stuck In Getting Status

SPDIF — Tue, 16 Apr 2019 23:34:15 GMT

Increasing problem with "Getting status", basic Arlo model

Reinstalled the app, cleared the Cache (that helped one time, never again), restarted the surf pad again, restarted the base station, restarted the router, Still stuck i "Getting Status".

Problem occured after recent app update (as usual ;-(! )

Re: No status

ShayneS — Tue, 16 Apr 2019 23:34:35 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Stuck In Getting Status

Jasoncolby2002 — Wed, 01 May 2019 23:35:18 GMT

How do I fix getting status?

Re: Arlo Stuck In Getting Status

ShayneS — Thu, 02 May 2019 17:24:03 GMT

@Jasoncolby2002

Have you tried to reboot your base station and test again?

Re: Stuck on "Getting Status" for 2 days

papagonzo — Tue, 28 May 2019 18:45:15 GMT

Been having the same problem for the past few days now. Cameras show "Getting status" indefinitely on the app and "The device failed to connect. Please try again." using the web client. Increadibly frustrating!

Have rebooted to base station directly yesterday and again using the app to "restart" it today. Still nothing but the cameras are occasionally recording and I'm getting very poor quality recordings when I go in to review them.