topic Re: Account Security in Arlo

Account Security - Need Two Factor Authorization

hollymadair — Tue, 16 Apr 2019 18:51:30 GMT

Arlo needs to increase account security by adding two factor ID login. My ex is a stalker and regularly logs into my cameras despite me changing my password. It’s very frustrating to keep changing my login email and password just to keep him from logging in.
I’d also recommend Arlo keep track of IP addresses so victims of stalking can go to the police with documentation that a particular IP address keeps logging into their camera system.

Re: Account Security

TomMac — Tue, 16 Apr 2019 11:09:30 GMT

Tho I agree two factor is good..... don't see how if your Email and PW is changed, he's still able to get into account.

Re: Account Security

hollymadair — Tue, 16 Apr 2019 12:03:01 GMT

Probably spyware on my computer that I haven’t been able to detect or clean off. I also use the same password for everything. I’ve changed my password so many times I can’t even remember what it is most of the time. The reason I know when he logs in is I stop getting notifications on my phone when a camera is triggered. Also, he looks at the video clips from my 4 cameras and the video count resets to zero.

Re: Account Security

hollymadair — Tue, 16 Apr 2019 12:08:35 GMT

Once you’re stalked by a sociopath you’ll understand the lengths they’ll go to to accomplish their goal.

Re: Account Security

jguerdat — Tue, 16 Apr 2019 13:06:54 GMT

Sounds like an issue for police/lawyer.

Re: Account Security

hollymadair — Tue, 16 Apr 2019 13:11:43 GMT

As far as I know, I cannot get from Arlo/Netgear his IP address logging into their server? Are you aware of any plans to implement 2 factor login?

Account Security - Need Two Factor Authorization

jguerdat — Tue, 16 Apr 2019 18:52:02 GMT

A lawyer with apropriate paperwork may be able to get the info from Arlo. I'm not a lawyer, though, and have never played one.

No idea on the 2FA.