https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1691088#M65794 <P>This happened to me the yesterday and I proceeded with the charge on a card that only had 100.00 left on it as they wanted 99.00.&nbsp; My camera continued to show offline and I tried to communicate on the app but no one answered so I looked up support and this number came up 844-422-0089.&nbsp; I even googled the number and did not find any info about a scam associated with the number.&nbsp; Whey they asked for payment I refused at first and then my arlo seemed not to work very good and kept going offline.&nbsp;&nbsp; I paid and right after called the cc number to advise and get that card shut down.&nbsp; I called my internet provider and they are sending me another modem along with I am going to take my laptop to my computer guy next week.&nbsp; Thats all I know to do .&nbsp; Any other insite please share.</P> Mon, 15 Apr 2019 15:43:34 GMT Boss2019 2019-04-15T15:43:34Z https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1690149#M65640 <P>I was on what I thought was the Arlo website and a help chat box came up. They asked some general questions then hit my number and had someone call. Once on this call I was asked to sign into a desktop sharing session. The guy went way too in depth and asked for 30 minutes to beef up my firewall and systems. At that point I felt uncomfortable and got off the call. Now I feel like my network is definitely compromised. Anybody had this experience or have any recommendations for next steps? solutions?</P> Mon, 15 Apr 2019 15:43:16 GMT https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1690149#M65640 Wjacobs 2019-04-15T15:43:16Z https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1690168#M65642 <P>Did you call the number offered here?</P> <P>&nbsp;</P> <P><A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank" rel="noopener">https://www.arlo.com/en-us/support/contact.aspx</A></P> Mon, 15 Apr 2019 15:43:25 GMT https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1690168#M65642 jguerdat 2019-04-15T15:43:25Z https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1691088#M65794 <P>This happened to me the yesterday and I proceeded with the charge on a card that only had 100.00 left on it as they wanted 99.00.&nbsp; My camera continued to show offline and I tried to communicate on the app but no one answered so I looked up support and this number came up 844-422-0089.&nbsp; I even googled the number and did not find any info about a scam associated with the number.&nbsp; Whey they asked for payment I refused at first and then my arlo seemed not to work very good and kept going offline.&nbsp;&nbsp; I paid and right after called the cc number to advise and get that card shut down.&nbsp; I called my internet provider and they are sending me another modem along with I am going to take my laptop to my computer guy next week.&nbsp; Thats all I know to do .&nbsp; Any other insite please share.</P> Mon, 15 Apr 2019 15:43:34 GMT https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1691088#M65794 Boss2019 2019-04-15T15:43:34Z https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1691092#M65797 <P>The proper site has already been shared in this thread.</P> Mon, 15 Apr 2019 15:43:49 GMT https://community.arlo.com/t5/Arlo/Network-compromised-after-doing-a-desktop-sharing-session-from-a/m-p/1691092#M65797 jguerdat 2019-04-15T15:43:49Z