https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1690880#M65761 <P>You don't - it's already set up. The other person, being th eprimary user, should use Settings, Grant Access to your email addriess. Follow the emailed directions carefully.</P> Sat, 13 Apr 2019 19:56:20 GMT jguerdat 2019-04-13T19:56:20Z https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1654360#M60389 <P>my mobile phone cannot locate the arlo device..therefore cannot view or know if equipment is working</P> Tue, 27 Nov 2018 00:14:55 GMT https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1654360#M60389 Vk35D 2018-11-27T00:14:55Z https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1654418#M60400 <P>What are you trying to do? Set up a new system or connect to an exisiting one? If setting up, is your phone on the same network (WiFi) as your router and base? What are all of the base LEDs showing?</P> Tue, 27 Nov 2018 00:15:14 GMT https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1654418#M60400 jguerdat 2018-11-27T00:15:14Z https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1690871#M65756 <P>My partner has the device up and working on his phone. I tried to do it on my phone, (my own emailing address, but with same password) but my phone app can’t find the device. Can someone please help? &nbsp;Thanks</P> Sat, 13 Apr 2019 19:11:53 GMT https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1690871#M65756 TraceyEP 2019-04-13T19:11:53Z https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1690872#M65757 <P>I trying to set up to an existing one</P> Sat, 13 Apr 2019 19:13:20 GMT https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1690872#M65757 TraceyEP 2019-04-13T19:13:20Z https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1690880#M65761 <P>You don't - it's already set up. The other person, being th eprimary user, should use Settings, Grant Access to your email addriess. Follow the emailed directions carefully.</P> Sat, 13 Apr 2019 19:56:20 GMT https://community.arlo.com/t5/Arlo/My-Phone-Can-t-Locate-My-Device/m-p/1690880#M65761 jguerdat 2019-04-13T19:56:20Z