https://community.arlo.com/t5/Arlo/Sent-email-of-video-footage-but-didn-t-download-7-days-passed/m-p/1690622#M65733 <P>I sent myself an email of a thief in my house but didn’t download the footage. I didn’t delete it fro my Arlo account but the 7 days has passed and I need it for the police report.<BR />Can I retrieve it still?</P> Fri, 12 Apr 2019 15:11:37 GMT Farmgal 2019-04-12T15:11:37Z https://community.arlo.com/t5/Arlo/Sent-email-of-video-footage-but-didn-t-download-7-days-passed/m-p/1690622#M65733 <P>I sent myself an email of a thief in my house but didn’t download the footage. I didn’t delete it fro my Arlo account but the 7 days has passed and I need it for the police report.<BR />Can I retrieve it still?</P> Fri, 12 Apr 2019 15:11:37 GMT https://community.arlo.com/t5/Arlo/Sent-email-of-video-footage-but-didn-t-download-7-days-passed/m-p/1690622#M65733 Farmgal 2019-04-12T15:11:37Z https://community.arlo.com/t5/Arlo/Sent-email-of-video-footage-but-didn-t-download-7-days-passed/m-p/1690681#M65734 <P>It MAY be...</P> <P>In the past some users have upgraded their service level from free to 30 or 60 day level and gotten back their older videos ( as long as NOT deleted ).</P> <P>You can update for a month basis and possible get back your videos if it is worth the cost to you.</P> Fri, 12 Apr 2019 15:11:55 GMT https://community.arlo.com/t5/Arlo/Sent-email-of-video-footage-but-didn-t-download-7-days-passed/m-p/1690681#M65734 TomMac 2019-04-12T15:11:55Z https://community.arlo.com/t5/Arlo/Sent-email-of-video-footage-but-didn-t-download-7-days-passed/m-p/1693382#M66305 Tried that but didn’t work. I hadn’t deleted any past footage. Tue, 23 Apr 2019 19:51:05 GMT https://community.arlo.com/t5/Arlo/Sent-email-of-video-footage-but-didn-t-download-7-days-passed/m-p/1693382#M66305 Farmgal 2019-04-23T19:51:05Z