RMA replacement camera being shipped to wrong location and support can't do anything?

sai_cantonmi — Thu, 11 Apr 2019 16:03:56 GMT

Hi,

I had a defective camera and Arlo customer service asked me to ship the defective camera to them so that they can send out a replacement. I sent the defective camera to Arlo in Memphis and they received the camera on 03/31/19. Per the RMA a new camera was shipped to me on 04/01 and a fedex tracking number was updated on the RMA page. When I checked the tracking number on fedex site, it displays that the package is going from Chicago, IL to Memphis, TN. I called customer service again and I have been told that the package has been shipped and there is nothing that they can do. Now, I neither have my old camera nor the new one and on top of that I spent $15 to send the camera to you!! Can someone from Arlo help me here?

Thanks,

Sri

Re: RMA replacement camera being shipped to wrong location and support can't do anything?

JessicaP — Thu, 11 Apr 2019 17:02:34 GMT

Hi @sai_cantonmi,

I have sent you a private message to gather more information from you.

topic Re: RMA replacement camera being shipped to wrong location and support can't do anything? in Arlo

RMA replacement camera being shipped to wrong location and support can't do anything?

Re: RMA replacement camera being shipped to wrong location and support can't do anything?