topic Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to in Arlo

Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to view?

rob170 — Sun, 04 Nov 2018 22:12:41 GMT

So I recently found a small handful of people in my iOS contact list have an "Arlo" label where it usually says "camera" under the third icon behind "message" and "call" directly under the contact's name when I open it. I am freaking out because I've got an Arlo camera in my bedroom-very private-and this is disturbing to say the least. However, when I go to my app settings, it says I haven't granted access to anyone-but when I click on the "Arlo" icon on my phone under the contact it opens the app with full control of viewing and turning cameras on and off and basically anything else you could want to do. But other people in my contact list do not have the "Arlo" icon, it is still just the "camera" icon. Need to figure this out asap thanks.

Base station model VMB3000

iphone 7 plus running ios 12 running version 2.6.1 of Arlo app.

Basic Arlo wire free camera

Arlo App version 2.6.1

Apple iphone 7 plus running ios 12

Re: The Arlo Pro 2 is Here! 1080p HD Security Camera - Learn More:

Lemondog7 — Sun, 21 Oct 2018 18:15:11 GMT

The update yesterday broke all usability. The new UI is terrible. Let us roll back. The last version was perfect.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Martinnc — Mon, 05 Nov 2018 15:05:27 GMT

I noticed the same. A bit concerning actually!

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Dr_Henning — Wed, 07 Nov 2018 06:52:35 GMT

I have the same Arlo icon with some of my contacts on my Iphone, not all of them.. i noticed that

the contacts with Facetime have video as text under the icon, and my contacts not having

Facetime has Arlo as text under the icon.

Weird, do you know anyone without facetime who have you as a contact, then you can try to

push the icon and see what happens on both phones at the same time, or just see if under your

name in the contact list Arlo is stated.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

khurni — Wed, 07 Nov 2018 18:27:27 GMT

Same here.

iPhons 6s

iOS 11.4.1

Arlo app: 2.6.1

Android doesn't have the issue, BTW.

I'm fairly certain it's the Arlo app.

2.6.1 was updated/released on 10/23/18.

The silence from NetGear is par for the course.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

JessicaP — Wed, 07 Nov 2018 19:11:47 GMT

Hey everyone,

Could you provide a screenshot where some iOS contacts have an Arlo icon so I can take a look?

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

khurni — Wed, 07 Nov 2018 19:43:02 GMT

Sure thing.

FYI: In iOS, the contacts all have a "video" icon, that is grayed out (at least on mine) for a second or two.

"normal" contacts, the video icon will turn blue after 1-2 seconds

Random contacts, this icon will then turn into a blue Arlo icon.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

khurni — Wed, 07 Nov 2018 19:50:28 GMT

One more thing we found out:

It seems that if the contact is an iPhone user, they show "normal" (video icon).

If the contact is an Android user, then they show as "Arlo".

Arlo Icon Under Contact Names

Vghoward — Thu, 08 Nov 2018 22:56:27 GMT

Arlo is under a few of my contact names. Does this mean they have access to my cameras? If I hit the icon it pulls up my cameras. Doesn’t say I’ve granted access to anyone. I am very worried! I changed my password but can they access still?

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

JessicaP — Wed, 07 Nov 2018 22:36:52 GMT

Thanks for providing that screenshot. Try to update to the latest iOS version (iOS 12.1) to see if the "Arlo" text goes away.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

rob170 — Thu, 08 Nov 2018 00:08:50 GMT

I've already updated, I updated to 12.1 right after I noticed this issue. It is still going on. Taking screenshot now.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Krunk — Fri, 09 Nov 2018 00:52:15 GMT

This seems like a SERIOUS security flaw. Please fix ASAP.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Lemondog7 — Fri, 09 Nov 2018 20:41:22 GMT

Oh no! This is seriously bad. Wow. Just checked a friend who also has an Arlo system. I've never given her (or anyone else) access to my arlo cameras. This is bad!!!!!! NOW a security flaw????? GIVE ME BACK 2.5.5.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Lemondog7 — Fri, 09 Nov 2018 20:42:43 GMT

same!!! This is not good!

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

khurni — Fri, 09 Nov 2018 20:56:20 GMT

And no update from Arlo folks?

Seriously, this takes all of 2 minutes to duplicate. Do the Arlo programmers not have iPhones?

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to view?

JessicaP — Tue, 13 Nov 2018 23:54:54 GMT

This is an iOS feature that prioritizes video call capable applications for contacts (apps like Skype, Facetime, etc. appear here) as you can see on the screenshot. iOS prioritizes the app displayed based on frequency of use and eligibility. For example, a contact with an iPhone might have Facetime displayed here if you regularly use Facetime with that contact. The last app used will be shown here. If you tap and hold the icon, you can select another app. Rest assured this is NOT sharing Arlo cameras or any Arlo information with contacts in your contacts list.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Dr_Henning — Wed, 14 Nov 2018 08:29:09 GMT

Lemondog7.

Did your friend have access to your cameraes i her Arlo app, and was it possible for her to

see what happend in front of the cameraes and turn the cameraes on and off, without

you have given her access to anything..

Or did she "only" have the Arlo icon..

Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to view?

Retired_Member — Wed, 26 Dec 2018 12:45:17 GMT

Problem with contacts showing Arlo beside camera icon.

No , the it is not solved even is previous topics is saying that

please provide a true permanent solution

I just realize that I have the same problem as configuring my wife’s iPhone 7 iOS 12.1.2 arlo 2.6.3

when clicking on camera icon there is no other option than arlo

even worse it is not possible to remove it

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to view?

JessicaP — Thu, 27 Dec 2018 16:38:27 GMT

Hi @Retired_Member,

You can choose other options on the camera icon by holding on the "video" icon and you will see the list as the screenshot provides on here.

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Retired_Member — Thu, 03 Jan 2019 11:59:01 GMT

No, This solution is Not working when there is no other choice than Arlo to choose. Arlo must not interfere with my contacts in anyway