topic Microphone not working with audio to speak - Potential Fix in Arlo

Microphone not working with audio to speak - Potential Fix

Trapperhayes — Wed, 03 Apr 2019 23:37:53 GMT

To those that are having problems with Arlo not being able to talk through their microphone I found a solution: go into your phone settings and look for Arlo microphone and give permission for the mic to work. Nowhere in the instruction manual donthey mention this. Arlo dropped the ball on their install directions. Hope this works for you!

Re: Microphone not working with audio to speak - Potential Fix

Dianclark — Thu, 04 Apr 2019 19:46:05 GMT

thank you so much for your input. Unfortunately, there is a lot of information not readily available. Good product but getting information is not.

Re: Microphone not working with audio to speak - Potential Fix

Judyb0727 — Mon, 15 Apr 2019 21:16:33 GMT

I have tried that and it still won't work. The audio is fine for listening but I can't speak through the microphone.

Re: Microphone not working with audio to speak - Potential Fix

JessicaP — Tue, 16 Apr 2019 15:33:08 GMT

Hi @Judyb0727,

What device are you using? Is this happening on the web client on your computer and app on your phone?

Re: Microphone not working with audio to speak - Potential Fix

Judyb0727 — Wed, 17 Apr 2019 21:45:58 GMT

Hi, I am using an iphone 7, version 12.2. I got this system last summer and the camera's work great and I can hear thru them but have never had the 2 way audio work. I have re-paired and and reset everything many times and still cannot get the microphone function to work. Any help would be appreciated.

Thanks, Judy

Re: Microphone not working with audio to speak - Potential Fix

JessicaP — Thu, 18 Apr 2019 15:12:13 GMT

Try checking on the web client on your computer to see if the push-to-talk feature works as well.

Do you receive any error message when trying to use the push-to-talk feature on your iPhone 7? Try to disable permission to microphone and re-enable again through your iPhone settings by going to Settings > Arlo > Toggle off microphone and toggle back on.

Re: Microphone not working with audio to speak - Potential Fix

SteveRussian — Sat, 04 May 2019 07:34:43 GMT

My microphone on any of my 4 cameras not working correctly and all that comes out of camera is a quiet muffled noise. Can you help. Thx Steve

Re: Microphone not working with audio to speak - Potential Fix

jguerdat — Sat, 04 May 2019 12:22:28 GMT

It's likely your phone. Try a computer browser - it should work fine.

Re: Microphone not working with audio to speak - Potential Fix

SteveRussian — Tue, 07 May 2019 05:22:02 GMT

I don’t use a computer and there’s no point of an app if I can’t speak. Surely this problem should have been sorted by arlo by now?

Re: Microphone not working with audio to speak - Potential Fix

JessicaP — Tue, 07 May 2019 15:18:34 GMT

Hi @SteveRussian,

What phone device are you using? And have you tried reinstalling the app to see if that helps?