topic Re: Someone please help me with this motion detection in Arlo

Someone please help me with fine tuning motion detection

Aaronr6 — Wed, 27 Feb 2019 19:34:43 GMT

I have been trying to fine tune my motion sensitivity for months. I have an Arlo camera at my front door and no matter what I do I can not find a happy medium between false alarms, and having people walk right by the camera. Can the cameras simply be “bad”? I attached a still from this morning showing a “false” detection, but yet I had 2 different people walk up to my door without detection.

Re: Someone please help me with this motion detection

jguerdat — Wed, 27 Feb 2019 18:00:53 GMT

First, make sure you're changing the sensitivity in your modes and rues and not in the motion detection test.

As for the camera positioning, the view of the door, assuming that what's at the top left of the view, is partially shrouded and the distance, while not too great, is likely working against you. In addition, that white concrete is likely reflecting a lot of the sun's IR at this time of day, perhaps masking people's IR signature as well as causing false detections when that shadow of a tree (?) gets blown around. I'd be looking for a different mounting place, maybe on those columns to the right. That would help ensure side to side motion while eliminating much of the concrete.

Re: Someone please help me with this motion detection

Aaronr6 — Wed, 27 Feb 2019 18:28:00 GMT

Thanks for the response. I am in fact adjusting the motion sensitivity in the rules. I have moved this camera to multiple locations with really no luck. I have other Arlo cameras in different areas of my property and have been able to get them dialed in. While doubtful, I’ll try moving it far forward and see if that will help.

Re: Someone please help me with this motion detection

jguerdat — Thu, 28 Feb 2019 00:20:54 GMT

If that fails, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Someone please help me with this motion detection

Aaronr6 — Tue, 05 Mar 2019 22:21:09 GMT

@jguerdat I Changed my camera location.. I still get nothing. Can someone tell me if this view is too far away to detect someone coming up my driveway now?

Re: Someone please help me with this motion detection

jguerdat — Wed, 06 Mar 2019 01:40:55 GMT

While situations vary, I would believe that the distance from the camera to the driveway is likely too great. You can try setting motion detection to 100% in your modes and rules but that may not help and may invite false detections from reflections from the sun's IR. Moving the camera closer by mounting on the house or maybe the tree would help.

Re: Someone please help me with this motion detection

Aaronr6 — Mon, 08 Apr 2019 17:13:44 GMT

Unbelievable I changed to a different Arlo camera, switched the direction the camera was facing, mounted it closer to the door, and STILL can’t get the things to pick up what I need. Motion sensitivity is set to 90. (See new photo) I am so tired of wasting hours on the phone with these “costumer service” people who just read a standard line off the computer. I have lost too much of my life to this garbage and am chalking it up to this company totally screwing me over.

Re: Someone please help me with this motion detection

ShayneS — Wed, 03 Apr 2019 20:09:00 GMT

Hi @Aaronr6

I do not know what troubleshooting steps you have previously tried with support, and do not want to suggest anything you have previously done, but have you tried to remove the camera from Settings > My devices & re-add it?

Re: Someone please help me with this motion detection

Aaronr6 — Wed, 03 Apr 2019 22:58:52 GMT

Yes I’ve done that multiple times and I’ve completely changed cameras around. I guess these just will not work at my location.

Re: Someone please help me with this motion detection

ShayneS — Wed, 03 Apr 2019 23:12:18 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Someone please help me with this motion detection

Aaronr6 — Wed, 03 Apr 2019 23:36:32 GMT

Is that a joke!? I don’t even want to think about the amount of frustrated hours I’ve spent with “tech support” on this garbage