topic Re: Stuttering arlo recording in Arlo

Stuttering arlo recording

JonGriff — Mon, 04 Mar 2019 21:52:17 GMT

2 of these cameras plus a pro on my setup. One of the cameras records motion with a stuttering effect, almost like buffering. Upload speed is 10mb+ and the other camera (which is further away from base station) records without same issue. Any ideas ? Video example should attach here

Re: Stuttering arlo recording

jguerdat — Mon, 04 Mar 2019 22:38:00 GMT

Post a link to the video - you can't post it direectly.

Swap cameras around to see if it's the camera or location.

Re: Stuttering arlo recording

JonGriff — Tue, 05 Mar 2019 06:38:06 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/8A0A118177DE2956_201903

Sorry, should of said, I’ve tried it elsewhere and it does the same

Re: Stuttering arlo recording

jguerdat — Tue, 05 Mar 2019 13:09:12 GMT

Not sure what would cause that. If network/signal related, I'd expect pixelation, too. If bothersome, try removing and resyncing the camera and ensure all firmware is up to date. Otherwise, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Stuttering arlo recording

JonGriff — Thu, 28 Mar 2019 16:28:14 GMT

Hi. @jguerdat Small update here. Camera moved (now closer to router) and still same problem. Went through the full batteries out / delete device / setup process.

Stuttering remains same:
https://arlo.netgear.com/hmsweb/users/library/share/link/2AE3116583B1F3B3_201903

Re: Stuttering arlo recording

jguerdat — Thu, 28 Mar 2019 17:12:33 GMT

You can try removing and resyncing the camera, otherwise open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Stuttering arlo recording

JonGriff — Thu, 28 Mar 2019 20:03:47 GMT

Contact is proving impossible on that link. Live chat NEVER connects and the email form says “something went wrong please contact support” (the irony!) when I press submit

Re: Stuttering arlo recording

jguerdat — Fri, 29 Mar 2019 00:03:22 GMT

Why not use the phone contact?