https://community.arlo.com/t5/Arlo/Cannot-reset-password-cause-email-address-is-inactive-How-to/m-p/1687417#M65267 <P>Purchased my parents a system and set it up for them. Now they cannot remember the account password and they forgot to update their email address on the account. I cannot do the forgot password reset because it goes to the inactive email address. How can I get it linked to their new email?</P> Thu, 28 Mar 2019 15:22:01 GMT Frustrated18 2019-03-28T15:22:01Z https://community.arlo.com/t5/Arlo/Cannot-reset-password-cause-email-address-is-inactive-How-to/m-p/1687417#M65267 <P>Purchased my parents a system and set it up for them. Now they cannot remember the account password and they forgot to update their email address on the account. I cannot do the forgot password reset because it goes to the inactive email address. How can I get it linked to their new email?</P> Thu, 28 Mar 2019 15:22:01 GMT https://community.arlo.com/t5/Arlo/Cannot-reset-password-cause-email-address-is-inactive-How-to/m-p/1687417#M65267 Frustrated18 2019-03-28T15:22:01Z https://community.arlo.com/t5/Arlo/Cannot-reset-password-cause-email-address-is-inactive-How-to/m-p/1687425#M65270 <P>if you can't get into the account ( no password ) , you may have to go to Arlo support to release the base unit from the account.</P> <P>If you can, then you can reset up the system as if new.</P> Thu, 28 Mar 2019 15:22:12 GMT https://community.arlo.com/t5/Arlo/Cannot-reset-password-cause-email-address-is-inactive-How-to/m-p/1687425#M65270 TomMac 2019-03-28T15:22:12Z