topic Re: Update App show no recordings when motion detected but get notifications in Arlo

Update App show no recordings when motion detected but get notifications

LA_phx — Wed, 27 Mar 2019 16:03:07 GMT

recently had App update as Version 2.7.4_25567 released March 25, 2019 (have Android/Samsung S8) (firmware 1.125.11.4_29092).

Add-on camera does not show the recordings after motion detected but do get the notifications.

Restarted the Arlo device, turned off/on the camera itself, any idea why no recordings are present?

Re: Update App show no recordings when motion detected but get notifications

jguerdat — Wed, 27 Mar 2019 21:17:40 GMT

Which notifications - push or email? Is there a filter set in the library? The funnel icon at the top should be empty, not filled.

Re: Update App show no recordings when motion detected but get notifications

LA_phx — Wed, 27 Mar 2019 21:42:55 GMT

Push Notification

I never had to mess with the filter. I am seeing a solid green funnel. what does that indicate?

Re: Update App show no recordings when motion detected but get notifications

jguerdat — Wed, 27 Mar 2019 22:49:52 GMT

It means a filter has been set which will exclude recordings not from the selected cameras. This is frequently caused by clicking on the numbered circle for a camera in the Devices tab.

To clear it, click on the icon and reset/save.