https://community.arlo.com/t5/Arlo/Help-Base-unit-wont-connect-to-new-router/m-p/1687175#M65244 <P>What are the LEDs on the base showing? All should be green - Arlo simply needs an Internet connection to work. If the Internet LED is amber or off, something is a problem with the router and/or connection between the base and router. Some ISPs have caused issues by configuring their routers to somehow block access for Arlo for some unknown reason. I prefer to own the router for just this reason - I have control over it.</P> <P>&nbsp;</P> <P>You may need to have your ISP change their configuration but the state of the LEDs is important info.</P> Wed, 27 Mar 2019 12:46:27 GMT jguerdat 2019-03-27T12:46:27Z https://community.arlo.com/t5/Arlo/Help-Base-unit-wont-connect-to-new-router/m-p/1687121#M65240 I recently got a new router from cable company and now the arlo base unit doesnt want to connect. I have had cameras for quite a while and do not have original instructions anymore. Is there a quick way to fix this or do i have to reinstall? If i do need to reinstall does anyone have a quick link to instructions? Thanks in advance! Wed, 27 Mar 2019 08:10:09 GMT https://community.arlo.com/t5/Arlo/Help-Base-unit-wont-connect-to-new-router/m-p/1687121#M65240 nicktrav 2019-03-27T08:10:09Z https://community.arlo.com/t5/Arlo/Help-Base-unit-wont-connect-to-new-router/m-p/1687175#M65244 <P>What are the LEDs on the base showing? All should be green - Arlo simply needs an Internet connection to work. If the Internet LED is amber or off, something is a problem with the router and/or connection between the base and router. Some ISPs have caused issues by configuring their routers to somehow block access for Arlo for some unknown reason. I prefer to own the router for just this reason - I have control over it.</P> <P>&nbsp;</P> <P>You may need to have your ISP change their configuration but the state of the LEDs is important info.</P> Wed, 27 Mar 2019 12:46:27 GMT https://community.arlo.com/t5/Arlo/Help-Base-unit-wont-connect-to-new-router/m-p/1687175#M65244 jguerdat 2019-03-27T12:46:27Z