topic Re: Battery drain on Arlo in Arlo

Can't Add Camera To Smart Plan - Can't Add to Active Cameras

T33KS — Tue, 26 Mar 2019 22:32:29 GMT

I have replaced the batteries on 2 of my arlos and in about a week, one has drained to 21% and the other has completely emptied.
Also, my front door Arlo hasn’t recorded or activated motion sensor since I got the Arlo smart subscription.
Please help as I’m losing my will it it.

Re: Battery drain on Arlo

ShayneS — Tue, 19 Mar 2019 21:02:44 GMT

Hi @T33KS

Have you made sure the camera is armed and has a rule set for motion? You can also try and reboot the base station/remove & re-add the cameras from Settings > My Devices

Re: Battery drain on Arlo

T33KS — Tue, 26 Mar 2019 18:52:11 GMT

I have now done what you’ve suggested and the camera is recording again. But I have another trouble as I can’t reassign the camera onto Arlo Smart plan. I have already paid for the year but it wont let me put the camera back on. Any ideas?

Re: Battery drain on Arlo

ShayneS — Tue, 26 Mar 2019 20:39:34 GMT

Is this occurring on the Arlo Mobile App or a web browser? Have you tried to assign it as an active camera on both platforms?

Can't Add Camera To Smart Plan - Can't Add to Active Cameras

T33KS — Tue, 26 Mar 2019 22:32:43 GMT

I have tried on the app and the website also with no luck.

Re: Battery drain on Arlo

ShayneS — Tue, 26 Mar 2019 22:39:53 GMT

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: Battery drain on Arlo

ShayneS — Tue, 26 Mar 2019 22:40:12 GMT

Hi @T33KS

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference:40785451

Re: Battery drain on Arlo

T33KS — Wed, 27 Mar 2019 07:15:27 GMT

Brilliant thank you very much

Re: Battery drain on Arlo

Gowardo — Thu, 25 Jul 2019 11:54:10 GMT

Hi,

Was this resolved somehow? I am having the same issue.

Thanks

Re: Battery drain on Arlo

ShayneS — Thu, 25 Jul 2019 17:10:21 GMT

Hi @Gowardo

Can you provide a little more detail regarding the issue you are experiencing?