topic Re: Blue light flashes while connecting when trying to view it in Arlo

Blue light flashes while connecting when trying to view it

Mark1993 — Tue, 26 Mar 2019 15:16:37 GMT

Hello,

I find a problem with one of my arlo cams.. connecting to my base station is no problem but when I try to connect my cam to view it, it just keeps on saying: connecting while once every half minute or so the blue light on my cam flashes fast for a few seconds.. my other 2 cams are doing just fine..

Re: Blue light flashes while connecting when trying to view it

jguerdat — Tue, 26 Mar 2019 15:16:54 GMT

It sounds like that camera may be having a problem staying connected to the base. Bring it closer to the base or swap locations with another camera to see if it makes a difference.

Re: Blue light flashes while connecting when trying to view it

Mark1993 — Tue, 26 Mar 2019 15:17:08 GMT

When it's within 1 meter of mt base station it does the same.. tried to delete and re install the camera few times, changed batteries with one of my working cams. Seems nothing helps

Re: Blue light flashes while connecting when trying to view it

jguerdat — Tue, 26 Mar 2019 15:17:18 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx