topic Re: Lens contamination in Arlo

Lens contamination

Involute — Sat, 23 Mar 2019 00:26:13 GMT

I have three original arlo cameras (h/w version H8), and at least one of their lenses has developed contamination on the outside that won't come off with water or alcohol; neither has any effect. It looks either like contamination or a coating that's eroded away in places. I still get an OK image from the camera, but I'd like to know what's happening. I have a photo, but I don't see any way to post it to this forum. Has anyone else had this issue?

Re: Lens contamination

jguerdat — Sat, 23 Mar 2019 13:30:24 GMT

The best way is to use the Choose File selection under the posting text box so we can see the image right away.

I would open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Lens contamination

Involute — Sat, 23 Mar 2019 16:04:35 GMT

Aah, there it is. Thanks. Here's the pic:

Re: Lens contamination

jguerdat — Sun, 24 Mar 2019 00:20:43 GMT

Can't see the image yet because it needs to be approved. Might not be until Monday.

Re: Lens contamination

Involute — Sun, 24 Mar 2019 00:23:15 GMT

Well, I took your suggestion and opened a support case. I was able to send the pic through chat and the rep offered to replace the camera, so I guess I'm set. Thanks for the pointer.