topic Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion in Arlo

My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Thu, 07 Mar 2019 17:38:19 GMT

My Arlo camera which has worked great for the past 2 year now doesn't send notifications, it does still record to the library, I have recently upgraded to an iphone 8, settings are all OK, I have tried rebooting iphone, reloading Arlo App to no avail, very frustrating, anyone got any ideas,

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

ShayneS — Mon, 11 Mar 2019 19:04:20 GMT

@Normie

What version of IOS is your iphone currently running? Have you tried to reboot the camera by opening & closing the battery door?

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Tue, 12 Mar 2019 03:53:38 GMT

Hi, iOS12.1.4, I will try the battery door reboot and let you know the outcome

Thanks for your help

Cheers

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Tue, 12 Mar 2019 16:24:12 GMT

Hi, trtied the battery door reboot, sadly didn't work, very frustrating

I am contemplating deleting evrything and starting again, does anyone know if this would help

Thanks

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

jguerdat — Tue, 12 Mar 2019 17:49:02 GMT

Have you rebooted your base? Have you checked your modes to verify that notifications are still nabled for each camera desired? Have you checked the phone settings for the app to ensure that notifications are allowed?

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Tue, 12 Mar 2019 22:31:08 GMT

Hi thanks for your reply, yes to all, the notifications seem to have stopped for no reason, i still get email alerts if I select them,

Cheers

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

jguerdat — Wed, 13 Mar 2019 00:09:43 GMT

Try removing one camera from Settings, My Devices and resync to see if it works then. Be sure to add the camera to any custom modes you may have. Also, try using the Armed mode to see if there's a difference.

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Mon, 18 Mar 2019 16:41:28 GMT

Thanks for the advice, unfortunately didn't help, it's strange because i get notifications from other apps with the same settings on my iphone 8

tahnks again

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Tue, 19 Mar 2019 17:28:09 GMT

HI @jguerdat Last night I reset the base station to factory settings and resynced the cameras, funnily enough my ipad gets push notifications, but not my iphone, so confusing

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

jguerdat — Tue, 19 Mar 2019 21:39:00 GMT

What have you tried on your phone? Reboots, app reinstalls, etc.? Is the phone OS up to date? Have you checked the app permissions in the phone settings?

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Wed, 20 Mar 2019 16:47:54 GMT

Hi, thanks for your help @jguerdat, i have tried all your suggestions, numerous times to no avail.

There may be 1 setting somewhere which has been introduced by iphone8 not helping, it worked fantastic with my iphone 7

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

ShayneS — Thu, 21 Mar 2019 17:13:52 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Thu, 21 Mar 2019 19:03:43 GMT

Hi, thanks for that, ihve contacted the chat line and all they recommended was to delete and reload the app which didn't work, I have tried that numerous times before, I am planning to E-mail them now and see if that will help

Cheers

So frutrating 🙂

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

ShayneS — Thu, 21 Mar 2019 19:51:48 GMT

Hi @Normie

I'll open a case with support for you right now, and send you the case number.

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Thu, 21 Mar 2019 22:31:47 GMT

Thank you very much, I tried to e-mail but the page kept defaulting to the support page

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Thu, 04 Apr 2019 17:40:13 GMT

Update: I have recently been in touch with support who tell me there is an update due next week which will adress this issue, thank you support for your help

Cheers

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

ShayneS — Thu, 04 Apr 2019 20:34:16 GMT

@Normie

That is great news! let us know if you have any further questions.

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Wed, 17 Apr 2019 18:41:37 GMT

Hi guys

just to report this issue is fixed, thanks a lot to the Arlo agents on the chat line, espeically Guiller C who got me to a very satisfactory result, thanks again, very happy 🙂

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Autism-man — Sat, 25 May 2019 17:47:03 GMT

What was the fix? What was wrong? This happend to me and I tried everything. Then 7 hours later it just started working again.

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

Normie — Sat, 25 May 2019 21:05:13 GMT

Hi I eventually rang the chat line and the guy there talked me through changing the settings on my iPhone and rebooted the App has worked great since
Cheers