topic Re: BASE STATION OFF LINE TEMPORARILY in Arlo

BASE STATION OFF LINE TEMPORARILY

cjayne1983 — Wed, 06 Feb 2019 18:20:46 GMT

noticed the other day no video was recorded for about 2 hrs, know i had taken my pups out and there should have been a video. cameras working before and after. no other problems. wondering if arlo keeps info on when a base station goes off line.

Re: BASE STATION OFF LINE TEMPORARILY

ShayneS — Mon, 11 Feb 2019 16:17:03 GMT

@cjayne1983

Are you still experiencing this issue? Can you reboot your base station and test again.

Re: BASE STATION OFF LINE TEMPORARILY

cjayne1983 — Mon, 11 Feb 2019 16:35:11 GMT

no more issues. worked fine before and after. I think we had a teen in our house unplug it as to not trigger the camera. Arlo has worked perfectly for me and I have never had any trouble with it even after moving and reinstalling. Just no video for a short window of time. Found base station's power cord was plugged in just enough to work, a change from when I checked it just days prior. Smells of hot teenaged garbage!! Arlo working great!

Re: BASE STATION OFF LINE TEMPORARILY

ShayneS — Mon, 11 Feb 2019 16:59:32 GMT

@cjayne1983

That is good news for the cameras. Good luck with everything, we will be here if you need assistance.

Re: BASE STATION OFF LINE TEMPORARILY

BlueJ — Tue, 19 Feb 2019 01:50:57 GMT

I have tried rebooting and resetting base still offline.

Re: BASE STATION OFF LINE TEMPORARILY

jguerdat — Tue, 19 Feb 2019 14:15:46 GMT

If the base LEDs are green, it's not offline - it's a display issue. Have yoou logged out of the app and back in? Have you tried a web browser?

I shut off one of my cameras went to turn it on and it tells me it is off-line how do I fix this

J4244r — Tue, 19 Feb 2019 19:07:35 GMT

Re: I shut off one of my cameras went to turn it on and it tells me it is off-line how do I fix this

MyersG43 — Fri, 08 Mar 2019 13:25:32 GMT

Re: BASE STATION OFF LINE TEMPORARILY

Tlmyers — Fri, 15 Mar 2019 18:43:23 GMT

Off line and unplugged/ pushed sync buttons on base and camera's .....not working?

Re: BASE STATION OFF LINE TEMPORARILY

jguerdat — Fri, 15 Mar 2019 20:47:18 GMT

Lots more detail needed. What are the LEDs on the base showing? What have you tried, what do you see? More detail is better.

Re: BASE STATION OFF LINE TEMPORARILY

Lucy20151- — Sun, 17 Mar 2019 22:31:51 GMT

Re: BASE STATION OFF LINE TEMPORARILY

Lucy20151- — Sun, 17 Mar 2019 22:33:04 GMT

Won’t connect to internet

Re: BASE STATION OFF LINE TEMPORARILY

jguerdat — Mon, 18 Mar 2019 15:27:39 GMT

Sorry, that's not lots more details. Again, what are the LEDs on the base showing? WHat have you tried? WHat do you see? Any error messages? Have you tried both the app and a web browser?

Details. Lots of them.

Re: BASE STATION OFF LINE TEMPORARILY

wenmod — Wed, 27 Mar 2019 20:40:23 GMT

hello @jguerdat my internet light is not lit and ARLO device is offline...but it is connected to internet

Re: BASE STATION OFF LINE TEMPORARILY

jguerdat — Wed, 27 Mar 2019 21:24:26 GMT

@jguerdat wrote:

Sorry, that's not lots more details. Again, what are the LEDs on the base showing? WHat have you tried? WHat do you see? Any error messages? Have you tried both the app and a web browser?

Details. Lots of them.

At least you told me about the LEDs but you still haven't told us anything else. Do you have any idea how hard it is to troubleshoot from afar without them?

Since the Internet LED is out, that means no connection between the base and router. You should reboot the router and base, in that order as well as use a different Ethernet cable plugged into a different port on the router. And then tell us all the details if that doesn't work.