https://community.arlo.com/t5/Arlo/Unable-to-claim-Base-Station-VMB3000-after-doing-a-factory-reset/m-p/1684822#M64974 <P>I bought a used arlo a did the factory reset but now when i go to name the device i just get am error that says the site can not claim the device. What do i do about this? How do i "claim" the device even after having done the factory reset?</P> Mon, 18 Mar 2019 18:38:00 GMT eem86 2019-03-18T18:38:00Z https://community.arlo.com/t5/Arlo/Unable-to-claim-Base-Station-VMB3000-after-doing-a-factory-reset/m-p/1684822#M64974 <P>I bought a used arlo a did the factory reset but now when i go to name the device i just get am error that says the site can not claim the device. What do i do about this? How do i "claim" the device even after having done the factory reset?</P> Mon, 18 Mar 2019 18:38:00 GMT https://community.arlo.com/t5/Arlo/Unable-to-claim-Base-Station-VMB3000-after-doing-a-factory-reset/m-p/1684822#M64974 eem86 2019-03-18T18:38:00Z https://community.arlo.com/t5/Arlo/Unable-to-claim-Base-Station-VMB3000-after-doing-a-factory-reset/m-p/1684831#M64975 <P>Contact support:</P> <P>&nbsp;</P> <P><A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank" rel="noopener">https://www.arlo.com/en-us/support/contact.aspx</A></P> <P>&nbsp;</P> <P>This has been an issue recently - hopefully they have a solution. It may also be that the old owner didn't remove all devices from his account in Settings, My Devices.</P> Mon, 18 Mar 2019 18:38:12 GMT https://community.arlo.com/t5/Arlo/Unable-to-claim-Base-Station-VMB3000-after-doing-a-factory-reset/m-p/1684831#M64975 jguerdat 2019-03-18T18:38:12Z