topic Re: Arlo stopped recording and cannot capture motion. Tried restarting Base Station and re-syncing in Arlo

Arlo stopped recording and cannot capture motion. Tried restarting Base Station and re-syncing

Carow — Mon, 11 Mar 2019 19:39:55 GMT

My Arlo (2 cameras) are connected. I can see the live feed from my phone or laptop. However, they have quit recording. I have restarted the base unit and reconnected the cameras. However, I cannot seem to determine how to cause them to capture motion.

Re: Arlo stopped recording and cannot capture motion. Tried restarting Base Station and re-syncing

jguerdat — Mon, 11 Mar 2019 19:40:06 GMT

Have you checked to see what your active mode is? Are the motion indicators for each camera in the Devices tab black or gray? Gray means they're disarmed.

Re: Arlo stopped recording and cannot capture motion. Tried restarting Base Station and re-syncing

zacattack — Thu, 14 Mar 2019 03:40:05 GMT

Same thing happened to me. sometime this week recordings stopped, my app got updated on my phone and all recordings are gone

Re: Arlo stopped recording and cannot capture motion. Tried restarting Base Station and re-syncing

JessicaP — Thu, 14 Mar 2019 15:10:35 GMT

Hi @zacattack,

Have you tried what jguerdat mentioned? Are you also able to see any recordings when logging on through the web client on your computer?