https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-basic-subscription-allows-5-cameras-so-why-sell-6/m-p/1684354#M64900 <P>I suspect you didn't follow the directions when installing the system. To the best of my knowledge, you need to 1) use a new account that has no devices in it and 2) choose the proper model number to be able to get all 6 cameras set up in one free account.</P> Wed, 13 Mar 2019 20:38:01 GMT jguerdat 2019-03-13T20:38:01Z https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-basic-subscription-allows-5-cameras-so-why-sell-6/m-p/1684338#M64893 <P>arlo model vms 3630 B&nbsp; This system comes with&nbsp; cameras and basic subscription allows 5&nbsp; This is stupid why sell a 6 camera system only to allow 5 to connect unless you pay for a subscription .&nbsp; &nbsp;This reminds of the old bait and switch tactic.&nbsp; support said there is no way to allow 6 cameras unless you upgrade.&nbsp; &nbsp;I have an escalation ticket in but I'm not holding my breath.</P> <P>&nbsp;</P> <P>Also i have walked around in front of the cameras and not have it pick up the motion or record it.&nbsp;&nbsp;</P> <P>Just wondering if others have had these issues</P> Wed, 13 Mar 2019 20:37:44 GMT https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-basic-subscription-allows-5-cameras-so-why-sell-6/m-p/1684338#M64893 jimbo101a 2019-03-13T20:37:44Z https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-basic-subscription-allows-5-cameras-so-why-sell-6/m-p/1684354#M64900 <P>I suspect you didn't follow the directions when installing the system. To the best of my knowledge, you need to 1) use a new account that has no devices in it and 2) choose the proper model number to be able to get all 6 cameras set up in one free account.</P> Wed, 13 Mar 2019 20:38:01 GMT https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-basic-subscription-allows-5-cameras-so-why-sell-6/m-p/1684354#M64900 jguerdat 2019-03-13T20:38:01Z