topic How do I remove a pink screen in Arlo

How do I remove a pink screen

Gertrude-Ave344 — Fri, 08 Mar 2019 15:32:56 GMT

Re: How do I remove a pink screen

jguerdat — Fri, 08 Mar 2019 18:19:31 GMT

Lots of the same question here for a quick search. The same answer applies - open and close the battery door and then open a case with support if that doesn't work:

https://www.arlo.com/en-us/support/contact.aspx

It's the IR filter getting stuck.

Re: How do I remove a pink screen......

CHARLIEG1953 — Tue, 12 Mar 2019 16:55:57 GMT

OK I did a search for the Pink Screen. Answer was its the IR Filter getting Stuck....

So My question is how do you get it "unstuck?"

Re: How do I remove a pink screen......

jguerdat — Tue, 12 Mar 2019 17:50:15 GMT

Did you read my response to the OP just above your post?

Re: How do I remove a pink screen......

Gertrude-Ave344 — Fri, 22 Mar 2019 02:15:19 GMT

Hello, could you please help me with a problem I'm having with a Arlo camera.

I have a pink screen and would like to know how can I remove it please?

Thanks,

Re: How do I remove a pink screen......

jguerdat — Fri, 22 Mar 2019 12:35:32 GMT

Read post #2.

Re: How do I remove a pink screen

melware — Sun, 14 Apr 2019 19:46:02 GMT

This may not be the best way to fix the "stuck" IR filter, but this is what I did.

I banged the front of the camera as hard as I could against the palm of my hand.

I banged the front of the camera as hard as I could against the mouse pad on my desk.

After a lot of hard banging and not breaking the camera the pink image is gone.

It has been three days now and the pink image has not returned.

Again . . . .this is not the best fix, but it worked for me

Re: How do I remove a pink screen

scaleman67 — Sun, 12 May 2019 21:55:51 GMT

SCREEN WENT PINK DO I JUST RETURN THE CAMERA

Re: How do I remove a pink screen

CHARLIEG1953 — Mon, 13 May 2019 18:15:21 GMT

First contact customer service (nice folks) and find out if it can be returned. In some cases, they will ship you a new one and you send them the old one. The problem is with the white balance of the camera.

Re: How do I remove a pink screen

ShayneS — Thu, 16 May 2019 16:37:24 GMT

Hi @scaleman67

As @CHARLIEG1953 mentioned, I have provided the customer service link here for you. Arlo Tech Support

Re: How do I remove a pink screen

ST611 — Sat, 05 Oct 2019 16:51:03 GMT

I had 2 cameras go to pink screen. (Arlo wireless Indoor/outdoor cameras) Found this solution from someone in a Yahoo community. Problem was the night vision filter had slipped over the lens and was stuck. Now for the hi-tech procedure for repair. I took a magnet, a little stronger than a basic fridge magnet, and ran it up and over the camera lens and over the top of the camera several times until the image returned to normal. I could hear an audible "click" when it was back in position. I don't know how the filters were dislodged but haven't had troubles since.

But I haven't downloaded the new app yet.......

Re: How do I remove a pink screen

StephenB — Sun, 06 Oct 2019 11:06:04 GMT

@ST611 wrote:

I took a magnet, a little stronger than a basic fridge magnet, and ran it up and over the camera lens and over the top of the camera several times until the image returned to normal. I could hear an audible "click" when it was back in position.

Interesting fix, thx for posting it.