topic Re: Arlo cannot connect to base in Arlo

Arlo cannot connect to base

JDG — Wed, 28 Sep 2016 20:48:55 GMT

Hello

Need help asap. Cannot connect to base station

Re: Arlo cannot connect to base

jguerdat — Thu, 17 Sep 2015 12:48:00 GMT

Add details. A first issue may be that you're using a mobile device that's not on the same WiFi network as the base station.

Re: Arlo cannot connect to base

rusty19555 — Wed, 16 Dec 2015 22:16:59 GMT

It's all same.and how would I tell if it's different.I've been trying this all day .I'm ready to return this.this is nonsense

Re: Arlo cannot connect to base

rusty19555 — Wed, 16 Dec 2015 22:19:49 GMT

It keeps can't connect to base

Re: Arlo cannot connect to base

rusty19555 — Wed, 16 Dec 2015 22:20:31 GMT

I have both green lites on modem

Re: Arlo cannot connect to base

jguerdat — Wed, 16 Dec 2015 22:22:41 GMT

Again, we need details to try to help. For starters, it may be best to use a computer to set up the system since there's no question about what network it's on. You can use a mobile device butnyou HAVE to have it connected via WiFi and not on 3G/4G.

Re: Arlo cannot connect to base

rusty19555 — Wed, 16 Dec 2015 22:58:11 GMT

Sorry for the lack of problems.just getting irritating. My how would I know the base is not the same as my mobile.

Re: Arlo cannot connect to base

rusty19555 — Wed, 16 Dec 2015 23:00:42 GMT

I am connected to WiFi on my mobile

Re: Arlo cannot connect to base

rusty19555 — Wed, 16 Dec 2015 23:04:02 GMT

Ok let's start over.I'm at my computer it's 4 feet away from the arlo mode and right next to my router.now tell me what to do next.

Re: Arlo cannot connect to base

jguerdat — Thu, 17 Dec 2015 13:55:28 GMT

You have the quick start guide and have downloaded the manual from this site, right? It's all in there.

Basically, you go to http://arlo.netgear.com and choose the button to set up a new system. Have you gone through that? Are the LEDs on the base lit? What colors?