https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683020#M64703 <P>always found it easier to do via web access at arlo.com</P> Tue, 05 Mar 2019 22:27:17 GMT TomMac 2019-03-05T22:27:17Z https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1682990#M64689 <P>My base station is connected to the internet but i cant get connected to it by iphone nor computer. It wont appear when searching for it. It might have been struck by lightning.&nbsp;</P> <P>It is also not possible to sync to my cameras.</P> <P>&nbsp;</P> <P>What to do?</P> Tue, 05 Mar 2019 22:26:15 GMT https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1682990#M64689 JesperS 2019-03-05T22:26:15Z https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1682997#M64695 <P>Is this a new system or one that's been working? What are the LEDs on the base showing? What have you tried? What do you see?</P> Tue, 05 Mar 2019 22:26:29 GMT https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1682997#M64695 jguerdat 2019-03-05T22:26:29Z https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683000#M64697 <P>It has been working for a couple of years. There is green light in power and internet connection.</P> <P>&nbsp;</P> <P>I have tried recabling and restart of the base station. I have tried to connect from phone and computer.</P> <P>&nbsp;</P> Tue, 05 Mar 2019 22:26:41 GMT https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683000#M64697 JesperS 2019-03-05T22:26:41Z https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683006#M64698 <P>Likely the fastest thing to do is to remove everything from Settings, My Devices and start fresh. Note settings, modes, rules and schedule before doing so to speed the rebuilding. Use the Add Device selection on the Devices tab to claim the base. Sync the cameras. Update firmware as you go if prompted. Rebuild your settings, modes, etc.</P> <P>&nbsp;</P> <P>Did that help?</P> Tue, 05 Mar 2019 22:26:52 GMT https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683006#M64698 jguerdat 2019-03-05T22:26:52Z https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683016#M64700 <P>Using the add device gives nothing. The phone makes a search and times out with no positive result.</P> <P>Library and mode is empty</P> Tue, 05 Mar 2019 22:27:04 GMT https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683016#M64700 JesperS 2019-03-05T22:27:04Z https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683020#M64703 <P>always found it easier to do via web access at arlo.com</P> Tue, 05 Mar 2019 22:27:17 GMT https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683020#M64703 TomMac 2019-03-05T22:27:17Z https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683022#M64704 <P>Maybe, but my computer cant find it either.</P> <P>&nbsp;</P> <P>I have a password on my internet connetion, can that give problems?</P> Tue, 05 Mar 2019 22:27:29 GMT https://community.arlo.com/t5/Arlo/My-base-station-is-connected-to-the-internet-but-I-can-t-connect/m-p/1683022#M64704 JesperS 2019-03-05T22:27:29Z