topic Re: Arlo Base Station Connection offline after a power outage in Arlo

Arlo Base Station Connection offline after a power outage

thegoutman — Mon, 04 Mar 2019 23:12:49 GMT

Good Evening. After having a working Arlo system for almost a year after a power outage I've been unable to get the base to connect again. I have tried what people have suggested, rest the system, unplugged, used a new ethernet cable, reset all cameras and nothing......my high speed internet is working fine but the base WILL NOT CONNECT. The green internet light will stay solid for a little while then blink for a little while.

Super frustrated with this product that I use to love

Re: Arlo Base Station Connection offline after a power outage

jguerdat — Mon, 04 Mar 2019 23:13:03 GMT

The first thing to try is to reboot your modem, router and base, in that order. Let each fully initialize before going on to the next.

Use of a UPS can help prevent this as well as providing coverage during any outage.

Re: Arlo Base Station Connection offline after a power outage

72dg — Tue, 05 Mar 2019 17:32:50 GMT

same situation here, power outage and I'm now just getting 'your base station appears offline' The green internet light is solid with occassional flashes, I can see it connected through my router (I've tried it in a DMZ to rule out port issues) all other devices working as normal

Re: Arlo Base Station Connection offline after a power outage

jguerdat — Tue, 05 Mar 2019 20:47:30 GMT

Have you tried both the app and a browser as well as logging out and back in?

Re: Arlo Base Station Connection offline after a power outage

72dg — Tue, 05 Mar 2019 20:51:18 GMT

Yes, tried everything sensible, even moved the base station to direct contact with the router

Re: Arlo Base Station Connection offline after a power outage

jguerdat — Tue, 05 Mar 2019 20:57:34 GMT

What are the base LEDs showing? What have you tried? What do you see? Any error messages?

Re: Arlo Base Station Connection offline after a power outage

72dg — Wed, 06 Mar 2019 08:52:51 GMT

I've moved the base station off the powerline adaptor and plugged it straight into the modem. All lights (power, web, etc) are green. The router is showing it has a connection, isnt firewalled and should have direct internet access.

Its been working without fault for 2 years now. All other devices have internet access without issue. I've power cyccled the base station and router several times.

Next step will be a hard reset of the base station I guess.

Re: Arlo Base Station Connection offline after a power outage

jguerdat — Wed, 06 Mar 2019 14:21:21 GMT

If all LEDs are green, the system is working. I never got a really clear answer on this - have you tried both the app and a browser as well as logging out and back in? You said yes, tried everythinng sensible but I don't know what that means.

A reset may be needed but opening a case with support may provide some clues since they have access to logs:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Base Station Connection offline after a power outage

72dg — Thu, 07 Mar 2019 11:29:40 GMT

reset the base station to factory and its back up and running