topic Re: One Arlo Goes Offline in Arlo

One Arlo Goes Offline

Dcapp — Mon, 04 Mar 2019 17:59:54 GMT

I have two identical Arlo (48B5657 series) cameras at a remote garage location. They are the same distance from the base station, although one is inside and the other outside. The wall separating inside/outside is a non-insulated, non finshed garage frame wood wall. Both have fresh batteries. The cameras will work fine for months. Then the outside camera goes offline. This has now happened three different times. When it does I am stuck as there is no way I know of to do anything until I next return to my remote garage, which can be some time. Is this outside camera probably defective? Or, any suggestions for this recurring problem?

Re: One Arlo Goes Offline

jguerdat — Sat, 02 Mar 2019 13:27:24 GMT

First, a reboot of the base may help. Also, next time you're at the garage, swap the cameras around to see what happens.

Re: One Arlo Goes Offline

Dcapp — Sat, 02 Mar 2019 13:47:09 GMT

I have rebooted base station each time I return. In the past I have had both cameras outside and it is always the same camera that goes offline.

Re: One Arlo Goes Offline

jguerdat — Sat, 02 Mar 2019 17:18:17 GMT

Last thing - remove the camera from Settings, My Devices and resync. If still a problem, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx