topic Re: VMS3330C red image in Arlo

VMS3330C red image

rdsschwarz — Tue, 19 Feb 2019 02:19:53 GMT

in the morning after sunrise picture is red in camera. Camera is mounted outside overlooking driveway, It seems the picture is red when my wife pulls her car outnof garage, and her car is facing camera, with headlights on. after she backs out of drive ,and leaves. HW version H7 Serial # 4N727BSLA9954 firmware 1,3,314

VMS3330C red image

rdsschwarz — Tue, 19 Feb 2019 02:16:07 GMT

Re: VMS3330C red image

jguerdat — Tue, 19 Feb 2019 14:18:56 GMT

Did you search for similar issues here? There are a number of threads with the same problem, a stuck IR filter. As before, the steps are to open and close the battery door to see if that works and then open a case with support if not:

https://www.arlo.com/en-us/support/contact.aspx

Re: VMS3330C red image

abishop61 — Sat, 23 Feb 2019 04:35:39 GMT

I get red hue or tint when my camera records or when using live feed...I've tried everything and the tint won't go away...I'm attaching a screenshot of the affected camera (Street view) and the camera that works fine (lake view).

Re: VMS3330C red image

jguerdat — Sat, 23 Feb 2019 13:06:33 GMT

The post above yours has the answer.

Re: VMS3330C red image

rdsschwarz — Mon, 25 Feb 2019 17:01:58 GMT

Having red tint just after sunrise., but not every day. sometimes every three days, sometimes four. Sometimes every day. Getting tired of climbing ladder, opening the battery compartment, and closing. Getting to be a pain in the rear.What to do?

Re: VMS3330C red image

jguerdat — Mon, 25 Feb 2019 19:47:24 GMT

The third post above yours has the answer.

Re: VMS3330C red image

Bobhoward — Sat, 02 Mar 2019 22:28:26 GMT

This solution to red tint was posted on another thread. it worked for me. Opened the battery lid and power down the camera. With the camera sitting on the face (lens) power up the camera and waited for the camera to activate - click live feed to get the night vision working. Slowly raise the camera off the bench until I heard the click, back to normal operation ( red tint fixed).