topic Re: Granted Access User Not Receiving Any Push Notifications in Arlo

Granted Access User Not Receiving Any Push Notifications

rick1969 — Mon, 21 Jan 2019 22:31:27 GMT

Set husbands phone up ISO arlo app.

Does not get notifications Uninstalled app waited the 24 hours and reinstalled and it asked do you want to allow notifications and say allow and still no pushs

Very frustrated. both logins work on my i phone but not on his.

Looking for a fix ready to send it back.

Any suggestions would be apprecaited.

thanks for reading

Granted Access User Not Receiving Any Push Notifications

ShayneS — Mon, 21 Jan 2019 22:31:39 GMT

Do you have the latest IOS firmware 12.1.2 installed on both phones? Have you downloaded the latest Arlo Mobile App version 2.7.1 & test again?

Re: Granted Access User Not Receiving Any Push Notifications

rick1969 — Fri, 25 Jan 2019 21:14:17 GMT

Yes has done that and uninstalled waited 4 days reinstalled and still no pushes.

please help like the systems just need to get the Notifications

Re: Granted Access User Not Receiving Any Push Notifications

rick1969 — Sun, 27 Jan 2019 19:39:01 GMT

We have done all the suggestions you gave and still not getting push notifications. Please help!

Re: Granted Access User Not Receiving Any Push Notifications

ShayneS — Mon, 28 Jan 2019 17:50:20 GMT

@rick1969

Have you been in contact with the Customer Support Team?

Re: Granted Access User Not Receiving Any Push Notifications

Roush360 — Fri, 22 Feb 2019 21:17:28 GMT

I am having the same issue. My wife was recieving push notifications for months. Now all of a sudden it does not send her any notifications. Uninstalled app and re installed. Did not help

Re: Granted Access User Not Receiving Any Push Notifications

ShayneS — Mon, 25 Feb 2019 17:00:04 GMT

@Roush360

If you remove her email from account & re-add it, does the same issue occur?