topic Re: Base station camera light flashing in Arlo

Base station camera light flashing

fomcwmd — Mon, 26 Sep 2016 22:55:40 GMT

Base Station camera light flashes amber... continually. Why wont it go green? All cameras working so i know they were synced.

Re: Base station camera light flashing

TomMac — Thu, 08 Sep 2016 13:03:17 GMT

Do the simplest thing first.... In this case, reboot the base via the power button and see what happens

Re: Base station camera light flashing

fomcwmd — Thu, 08 Sep 2016 15:33:57 GMT

Tried the reboot with the power button, goes green then flashing Amber

Re: Base station camera light flashing

TomMac — Fri, 09 Sep 2016 10:40:22 GMT

fomcwmd wrote:
Tried the reboot with the power button, goes green then flashing Amber

Well, sounds like for some reason the base is going into the usb mode ( when sync button is held ) since the cams are functional.

You have two chioces as I see it;

1) do a full reset of the base ( hold reset for 10 secs till front leds flash ) and this will require re-sync of cams like when new

2) contact Support ( top of page then Contact Support on next page ) ..tho I think you'll end up going thru the same procedure before they consider any defective product.

Re: Base station camera light flashing

JamesC — Fri, 09 Sep 2016 15:28:35 GMT

fomcwmd,

After the factory reset described above by TomMac, be sure you add the base station back to your account before attempting to sync. This can be done by clicking the "Add Devices" button on the cameras screen, select base station and follow the on screen prompt.

Also when syncing cameras, be sure you press and release the sync button (do not hold the sync button, use a quick press and release).

JamesC