Arlo Base Station not being found on app or laptop. Connecting to router but not to Arlo

richarjr — Thu, 21 Feb 2019 19:37:44 GMT

Will not complete basic setup. Used tech support without success. Upgraded router and Mbps speed. Hub connects to router but fails to connect to cloud/netgear. I get no green internet light. Reset unit multiple times without any change. Even configured the router for port forwarding no change. About ready to return unit and look elsewhere. Last attempt, then back to store.

Re: Arlo Base Station not being found on app or laptop. Connecting to router but not to Arlo

JessicaP — Thu, 21 Feb 2019 19:37:53 GMT

Hi @richarjr,

If you're not receiving a green light on your Arlo Base Station, you may want to check with your router to ensure that you're receiving internet through the router.

topic Re: Arlo Base Station not being found on app or laptop. Connecting to router but not to Arlo in Arlo

Arlo Base Station not being found on app or laptop. Connecting to router but not to Arlo

Re: Arlo Base Station not being found on app or laptop. Connecting to router but not to Arlo