topic Re: Arlo Samsung S7 notifications in Arlo

Arlo Samsung S7 notifications

5pinkclouds — Mon, 18 Feb 2019 23:53:47 GMT

Hi I'm not able to get push notifications on my Samsung S7. Other authorised users of the camera are on iphone and getting notifications from the camera, but I get nothing. I've uninstalled the app and reinstalled. I have gone into phone settings and turned on and off the allow push notifications several times. I'm the administrator, I have notifications set to green for activity but nothing comes through. I just wonder if it's my phone or the Playstore app rather than Arlo settings? Can anyone confirm if they are using Samsung S7 and getting notifications. I've read previous topis / solutions which most seem solved by uninstalling and reinstalling the app but that didn't work for me.

Thanks,

Re: Arlo Samsung S7 notifications

ShayneS — Thu, 21 Feb 2019 18:26:04 GMT

Hi @5pinkclouds

I have a few questions for you.

Have you made sure your rules are set with notifications enabled?

You can also try and clear the cache for the app.

What firmware version is your base station & cameras/what Arlo Mobile App version are you running?

Re: Arlo Samsung S7 notifications

5pinkclouds — Thu, 21 Feb 2019 21:45:13 GMT

Thank you for reply. Yes notifications and rules are set. The phone settings have enabled notifications. I turned on email to test the rules and the email notifications work.
I have just cleared the cache do will see if that helps not known yet.
Mobile app version 2.7.2_25500.
Hardware is VMB4000r3

Re: Arlo Samsung S7 notifications

ShayneS — Thu, 21 Feb 2019 22:28:07 GMT

@5pinkclouds

I know it's not fun to do, but possible a few attempts with a fresh install of the Arlo Mobile App will remedy the issue.

Re: Arlo Samsung S7 notifications

Streak2 — Fri, 22 Feb 2019 00:57:51 GMT

I have the S7 and no problems with notifications.

Have you tried wiping the cache on your phone by going into recovery mode?

Re: Arlo Samsung S7 notifications

5pinkclouds — Tue, 26 Feb 2019 10:37:44 GMT

Thanks have done all suggested including recovery mode cache and reinstalling app a few times. No solution unfortunately.

Re: Arlo Samsung S7 notifications

Woody250r — Fri, 08 Mar 2019 05:45:26 GMT

I have been having the same issues ever since I updated my app a few weeks ago. I tried reinstalling the previous version but no luck. I've been very frustrated with Arlo lately and I have to wonder if I bought a good product or not...

Re: Arlo Samsung S7 notifications

ShayneS — Fri, 08 Mar 2019 17:48:33 GMT

Hi @Woody250r

Just to clarify, you are using a Galaxy s7? If so, can you provide the OS version?

Have you tried any of the troubleshooting steps above?

Re: Arlo Samsung S7 notifications

5pinkclouds — Fri, 08 Mar 2019 23:06:12 GMT

Android 8.0.0 and phone model is SM-G930F. Latest arlo app installed. Thanks

Re: Arlo Samsung S7 notifications

5pinkclouds — Fri, 08 Mar 2019 23:07:13 GMT

Android 8.0.0 and phone model is SM-G930F. Latest arlo app installed. I tried all steps in this thread multiple times. Still doesnt work. Thanks

Re: Arlo Samsung S7 notifications

ShayneS — Mon, 11 Mar 2019 20:31:50 GMT

@5pinkclouds

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support