https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680280#M64360 <P>Thanks.</P> <P>tried iPhone XS, IPad Pro and windows 10. Same on all devices.</P> <P>removed and reinstalled app several times. Turned devices off and on also to no avail.</P> <P>the cameras are working as they are showing up on another shared account but I still cannot access the account.</P> Tue, 19 Feb 2019 21:42:45 GMT Bonz22 2019-02-19T21:42:45Z https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1679945#M64304 <P>When I open the app, it tells me the device does not exist in an orange banner at the top of the screen. How do I correct this?</P> Tue, 19 Feb 2019 21:41:55 GMT https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1679945#M64304 Bonz22 2019-02-19T21:41:55Z https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1679953#M64308 <P>Try logging out and back in or reboot the phone and reinstall the app.</P> Tue, 19 Feb 2019 21:42:08 GMT https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1679953#M64308 jguerdat 2019-02-19T21:42:08Z https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1679965#M64311 <P>Thanks for that. Tried it all but to no avail unfortunately.</P> Tue, 19 Feb 2019 21:42:21 GMT https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1679965#M64311 Bonz22 2019-02-19T21:42:21Z https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680006#M64315 <P>Try a different device or web browser. Post a screenshot of the message.</P> Tue, 19 Feb 2019 21:42:33 GMT https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680006#M64315 jguerdat 2019-02-19T21:42:33Z https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680280#M64360 <P>Thanks.</P> <P>tried iPhone XS, IPad Pro and windows 10. Same on all devices.</P> <P>removed and reinstalled app several times. Turned devices off and on also to no avail.</P> <P>the cameras are working as they are showing up on another shared account but I still cannot access the account.</P> Tue, 19 Feb 2019 21:42:45 GMT https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680280#M64360 Bonz22 2019-02-19T21:42:45Z https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680285#M64363 <P>This is a screen shot of all I get when I login.</P><BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/424688i0E870D31F8AFF946/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="E1FA3982-B278-43CE-8928-E38A9806AD2F.png" title="E1FA3982-B278-43CE-8928-E38A9806AD2F.png" /> Tue, 19 Feb 2019 21:42:58 GMT https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680285#M64363 Bonz22 2019-02-19T21:42:58Z https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680305#M64368 <P>That's gotta be profile or server problem. Open a case with support:</P> <P>&nbsp;</P> <P><A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank" rel="noopener">https://www.arlo.com/en-us/support/contact.aspx</A></P> Tue, 19 Feb 2019 21:43:11 GMT https://community.arlo.com/t5/Arlo/When-I-open-the-app-it-tells-me-the-device-does-not-exist-in-an/m-p/1680305#M64368 jguerdat 2019-02-19T21:43:11Z