topic Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome in Arlo

unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

vianalky — Fri, 01 Feb 2019 16:27:29 GMT

I have just updated my computer and now using an iMac Retina 4K 21.5" 2017, 3.5G ICore i7 running Mojave 10.14.3 with Safari as browser. if i now try to see my Arlo system the page just freezes when PW is put in.

I am still able to see the system on my iPhone(s), iPad(s) and MaBook Pro (provided no one else is viewing)

Any ideas to overcome problem would be appreciated?

Alan

Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

vianalky — Fri, 01 Feb 2019 16:27:43 GMT

just checked on another iMac same for Safari and also Chrome!

Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

JessicaP — Fri, 01 Feb 2019 16:27:53 GMT

Hi @vianalky,

Are you on the latest version for Safari and Google Chrome? Try to run on incognito mode or clear out your cache/cookies and see if that helps.

Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

vianalky — Sun, 03 Feb 2019 07:25:47 GMT

The system is new just out of the box so a brand new system on new hardware.

Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

vianalky — Sun, 03 Feb 2019 07:30:00 GMT

this is the screen that i see?

Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

jguerdat — Sun, 03 Feb 2019 14:47:21 GMT

It appears that what you're talking about is the gray Log In bar. Are you auto-filling your credentials (BTW, you should block out your email address when posting on the Internet) or typing it in? Or are you saying that you have already clicked the bar when it was green and that's all you get? Are you using a 3rd party antivirus/firewall product?

Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

vianalky — Fri, 08 Feb 2019 08:26:23 GMT

Still see the same screen, sorry so still unable to access account!

Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

JessicaP — Fri, 08 Feb 2019 17:03:34 GMT

Have you tried to manually type in your email address and password than using autofill?

Re: unable to connect on iMac with macOS Mojave 10.14.3 with Safari/Chrome

vianalky — Mon, 18 Feb 2019 09:00:54 GMT

Failure "appeares" to be in Safari as switching to a "Chrome" browser brings up the page.