topic Poor camera connection in Arlo

Poor camera connection

EW7 — Sun, 17 Feb 2019 17:04:36 GMT

I can set my cameras a foot away from the base station and still have poor to no signal. Disconnect issues I may return this item. My base station is the only thing connected to the router.

Re: Poor camera connection

jguerdat — Sun, 17 Feb 2019 17:13:08 GMT

A few minutes reading here and maybe a quick search would have found similar threads. Don't use the Camera Positioning WiFi indication which currently always reads poor. Use the indication for each camera on the Devices tab or in the camera settings.

Re: Poor camera connection

EW7 — Sun, 17 Feb 2019 17:24:11 GMT

Thank you my base disconnects from router al the time as well and at that point the batteries will tend to drain faster if they are armed.

Re: Poor camera connection

jguerdat — Sun, 17 Feb 2019 17:32:26 GMT

The batteries don't drain if there's a loss of connection to the servers, only if the base is powered down. What are the LEDs on the base showing when "offline?"

Re: Poor camera connection

EW7 — Sun, 17 Feb 2019 17:48:45 GMT

The light for internet connection goes out and it will not reconnect unless I power it off and back on. When I'm traveling away for a month at a time I have no way to get them back on line. I'm thinking of getting a better ethernet cable and see if that helps. And thank you for the help

Re: Poor camera connection

jguerdat — Sun, 17 Feb 2019 21:13:11 GMT

A new cable is a good test but I'd open a case with support since it could be bad hardware. That way you won't need to worry so much when traveling. Also, a WiFi switch such as a WeMo to plug the base into could be a good ide so you can remotely power cycle the base.

Re: Poor camera connection

EW7 — Mon, 18 Feb 2019 00:35:56 GMT

Thank yo I will try that and open a case with them.