topic Re: ARLO Wireless Pro Hardware versio H7, Firmware 1.3.314 Will not sync to base. Worked fine befor in Arlo

ARLO Wireless Pro Hardware versio H7, Firmware 1.3.314 Will not sync to base. Worked fine before

Greatpag — Wed, 13 Feb 2019 15:37:23 GMT

Camera sat for about 1 month with dead batteries. Replaced batteries, now will not sync with base. Hit the Remove Device option and tried to rejoin but still will not work. Any ideas?

Re: ARLO Wireless Pro Hardware versio H7, Firmware 1.3.314 Will not sync to base. Worked fine befor

jguerdat — Wed, 13 Feb 2019 17:49:52 GMT

Are you sure the batteries are good and properly installed? Do you see a blue flash of the LED when you close the battery door?

Re: ARLO Wireless Pro Hardware versio H7, Firmware 1.3.314 Will not sync to base. Worked fine befor

Greatpag — Thu, 14 Feb 2019 14:12:38 GMT

Batteries are good and installed correctly. The LED illuminated blue when the battery compartment is closed. When I try to sync with base station the LED flashes blue continuously and never stops until I open the battery lid again.

Re: ARLO Wireless Pro Hardware versio H7, Firmware 1.3.314 Will not sync to base. Worked fine befor

jguerdat — Thu, 14 Feb 2019 18:00:14 GMT

Sounds like a bad camera. Swap at the store or open a case with support:

https://www.arlo.com/en-us/support/contact.aspx