topic Re: Won't Record to Library! in Arlo

Won't Record to Library!

ATCmdr — Tue, 12 Feb 2019 00:50:23 GMT

Using VMB3000 netgear and Arlo cameras. Cameras work, detect motion, can live stream, but my Library is totally empty and if I make a new recording (manually), it is STILL empty. I checked prior community discussions on this and tried some of the "solutions" but none worked. Is this an Arlo/Netgear firmware update issue that'll be fixed if I just wait patiently? It started failing to record yesterday. and that's when I noticed my library was empty, How do I fix this? Thx in advance. - aTC

Re: Won't Record to Library!

ztira_1 — Tue, 12 Feb 2019 01:07:29 GMT

This worked for me:

https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-videos-missing-from-arlo-netgear-com-library/m-p/1678776

Re: Won't Record to Library!

ATCmdr — Tue, 12 Feb 2019 20:05:46 GMT

Thanks for the tip, but I didn't need it.
Problem SOLVED! Although I have no Earthly idea how.
I did just about everything possible that I gleaned from the forums and NOTHING worked. I was getting pretty frustrated and ready to replace the whole system. But when I woke up this morning and looked over my cameras, everything was working fine. AARGH!!! Not only that, but all the recordings that happened when I couldn't see my library were now safely recorded in my library! Oh good grief! How incomprehensible! How aggravating! What the heck happened and how did it self-resolve? I'm just going to assume that there was something wrong at the Skynet Arlo Big Brother Home Office in the Cloud and they eventually got it sorted out... in which case, I shouldn't have bothered doing anything affirmative... I should have just waited patiently for several days and let them to sort it out. But how would I know that? Someone at Skynet Arlo Big Brother needs to do a FAQ on this and explain why we lose libraries and that all is well... just be patient and they'll fix it after a few days. That would save a lot of time and frustration. It'd help prevent customers from getting angry at Arlo, too.