topic Re: Arlo camera keeps buffering on my phone but not on web in Arlo

Arlo camera keeps buffering on my phone but not on web

dorismalo — Fri, 08 Feb 2019 18:54:37 GMT

I downloaded Arlo Pro to access it on my phone. It was working in the past, but now when I sign on and retrieve the motion detected, it just keeps buffing. Why is this happening? anyone else having that problem?

When I access Arlo on mu computer, it works fine? Please help and let me know if I need to do anything on my end to have it running correctly on my phone.

Model: vmc3030-100nas

Thanks

Doris M

Re: Arlo camera keeps buffering on my phone but not on web

JessicaP — Fri, 08 Feb 2019 19:22:57 GMT

Hi @dorismalo,

What phone device are you running? Have you tried uninstalling, restaring your phone, and reinstalling the app?

Re: Arlo camera keeps buffering on my phone but not on web

jguerdat — Fri, 08 Feb 2019 21:13:25 GMT

Also, WiFi vs. cell service?

Re: Arlo camera keeps buffering on my phone but not on web

dorismalo — Sat, 09 Feb 2019 01:23:27 GMT

@JessicaP wrote:
Hi @dorismalo,

What phone device are you running? Have you tried uninstalling, restaring your phone, and reinstalling the app?

AT&T, and no I have not tried uninstalling or restarting. will try this weekend to see if that helps.

Thanks for the info.

Doris