topic Im trying to set up the device...the previous owner forgot his password... in Arlo https://community.arlo.com/t5/Arlo/Im-trying-to-set-up-the-device-the-previous-owner-forgot-his/m-p/1677659#M63980 Thu, 07 Feb 2019 13:51:19 GMT Joeybel 2019-02-07T13:51:19Z Im trying to set up the device...the previous owner forgot his password... https://community.arlo.com/t5/Arlo/Im-trying-to-set-up-the-device-the-previous-owner-forgot-his/m-p/1677659#M63980 Thu, 07 Feb 2019 13:51:19 GMT https://community.arlo.com/t5/Arlo/Im-trying-to-set-up-the-device-the-previous-owner-forgot-his/m-p/1677659#M63980 Joeybel 2019-02-07T13:51:19Z Re: Im trying to set up the device...the previous owner forgot his password... https://community.arlo.com/t5/Arlo/Im-trying-to-set-up-the-device-the-previous-owner-forgot-his/m-p/1677660#M63981 It was searching for new device on my phone and could not locate it Thu, 07 Feb 2019 13:53:05 GMT https://community.arlo.com/t5/Arlo/Im-trying-to-set-up-the-device-the-previous-owner-forgot-his/m-p/1677660#M63981 Joeybel 2019-02-07T13:53:05Z Re: Im trying to set up the device...the previous owner forgot his password... https://community.arlo.com/t5/Arlo/Im-trying-to-set-up-the-device-the-previous-owner-forgot-his/m-p/1677667#M63983 <P>If the base was assigned to another account and NOT deleted, you will be unable to set it up unless Arlo clears the account OR the prior owner clears it with pw</P> Thu, 07 Feb 2019 14:16:48 GMT https://community.arlo.com/t5/Arlo/Im-trying-to-set-up-the-device-the-previous-owner-forgot-his/m-p/1677667#M63983 TomMac 2019-02-07T14:16:48Z