topic Base station offline, but cameras online in Arlo

Base station offline, but cameras online

egilu — Tue, 27 Sep 2016 18:11:39 GMT

Using Android app 2.1.3_14043 (08/15/16) on a Samsung Galaxy S5 (up-to-date).

Also tried via Arlo Netgear website, but same result.

Description:

I cannot see the cameras or log into the base station, only get "Your device is not connected. Make sure it's connected to your router and has a working Internet connection." This is at my house and I have no Internet problems here. Before this I have used the Arlo Netgear for months without problems, just one day the base station was not online and not possible to see the videofeed.

However I can see all the alarms and videos from alams, both locally and when I'm far away.

The situation has persisted a couple of weeks now. I cannot change mode either.

I have the same setup at my holiday house, no problems before or now.

I have tried to restart the base station, without effect.

I hope you have some fresh ideas or solution for me - looking forward to hearing from you!

EDIT: ligts are green (power), orange (internet), green (cameras).

Best regards,

Egil

Norway

Re: Base station offline, but cameras online

TomMac — Sat, 03 Sep 2016 12:54:49 GMT

"EDIT: ligts are green (power), orange (internet), green (cameras)."

Something has changed with your service or router...All three LEDs must be green for it to function properly.

I would take all offline and then re-boot your modem. then router, then Arlo in that order. If the internet LED stays amber, then maybe check the ethernet cable too.

Re: Base station offline, but cameras online

egilu — Sat, 03 Sep 2016 13:30:24 GMT

Thank you TomMac, you saved my weekend! 🙂