topic Re: Subscription Refund Problems in Arlo

Subscription Refund Problems

Kellerbe — Tue, 05 Feb 2019 20:12:28 GMT

I cancelled my subscription on 01/31/2019 and I still have not received it. I called Arlo support, they keep sending me to the Concern department and no one answers. I waited 10 minutes the first time and 25 minutes the second time and just hung up! Still haven’t received my refund.

Re: Subscription Refund Problems

AncientGeek — Tue, 05 Feb 2019 21:57:16 GMT

@Kellerbe wrote:
I cancelled my subscription on 01/31/2019 and I still have not received it. I called Arlo support, they keep sending me to the Concern department and no one answers. I waited 10 minutes the first time and 25 minutes the second time and just hung up! Still haven’t received my refund.

Are you sure you are calling Arlo support and not one of the bogus support groups that shows up on a web search?

https://www.arlo.com/en-us/support/contact.aspx

Re: Subscription Refund Problems

Kellerbe — Tue, 05 Feb 2019 21:58:58 GMT

‭1 (408) 638-3750‬, that’s the number I have been calling. I called that number and they helped me set up my base station and cameras. If that’s the incorrect number please give me the correct one.

Re: Subscription Refund Problems

AncientGeek — Tue, 05 Feb 2019 22:08:30 GMT

Ok. Not a help, but at least it isn’t a scammer.

The few times I have cancelled, I cancelled via the app and the credit was automatic as I recall. I don’t have any other ideas.

Re: Subscription Refund Problems

JessicaP — Wed, 06 Feb 2019 17:11:55 GMT

Hi @Kellerbe,

I sent you a private message to gather more information from you so I can try helping you out.